Anyone from north east of scotland or near this area and got windows in lately?If so i dont know who to use thistle windows or cr smith who do you recommend,cant seem to find any reviews about the two companys and cant make up my mind which one to pick,one says the other is no good but sales guys will say this anyway,i need to know from customers who have had things done by the two above or at laest one of them.
cr smith or thistle windows which is best?
- Thread starter bwatt
- Start date
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Used CR Smith last year. They had a 'special offer' at the time which made their prices well below that of the smaller outfits.
Nice enough rep (didn't slate other firms!). Good windows and their fitters did the job nicely too...
Nice enough rep (didn't slate other firms!). Good windows and their fitters did the job nicely too...
One thing I can tell you is that we just has windows fitted by Thistle, the fitters made a mess and not just around the window frames either. "unaceptable" was there own installation managers comment. One other thing I should mention is do not sign anything until completely clear. ie. size of windows, space for blinds etc. do not taken any verbal assurances.
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I know the post is a few years old (Sorry for resurrecting the post again) but it's coming up on google as the first link for 'Thistle windows review' so thought it would be the best place to sum up my experience with them.
Being a local company i thought i would get a great service but how wrong could I be!
Doors had to be reset after they were installed as they would not close properly. With both of these daylight could be seen where the door should have made contact with the frame, when closed. A massive percentage of glass panes required replacing due to breakages, wrong size, scratches, bubbles in glass (their inspection of windows seemed very poor). They also left the flooring etc untidy on leaving.
The worst part was their repair/servicing. It took approx 1/4 year for fixes to be made and completed which is laughable! I would love to say i'm exagerating but sorry I can't!
Over the last couple of years their install quality has gone downhill after speaking to a lot of people. Looks like they are trying to do too much with people not fully trained in installs etc.
Being a local company i thought i would get a great service but how wrong could I be!
Doors had to be reset after they were installed as they would not close properly. With both of these daylight could be seen where the door should have made contact with the frame, when closed. A massive percentage of glass panes required replacing due to breakages, wrong size, scratches, bubbles in glass (their inspection of windows seemed very poor). They also left the flooring etc untidy on leaving.
The worst part was their repair/servicing. It took approx 1/4 year for fixes to be made and completed which is laughable! I would love to say i'm exagerating but sorry I can't!
Over the last couple of years their install quality has gone downhill after speaking to a lot of people. Looks like they are trying to do too much with people not fully trained in installs etc.
I'm worried now, I am getting the survey for my windows done on Monday and they are getting fitted in April.
Can I hold back some of the payment till I am completly happy?
Can I hold back some of the payment till I am completly happy?
You should have a signed contract stating terms of payment. At most you should only have paid a maximum 20% deposit (hopefully 10%) until they are fitted & then only pay the ballance when you are completely satisfied with the installation.
I havent had to put a deposit down. But I was told I had to pay in full before the sills are finished and painted.
Are they really this bad? I am getting quite a bit of work done.....
Are they really this bad? I am getting quite a bit of work done.....
Apologies if i'm wrong but i smell a rat, how do we know you don't work for thistle and are just bigging yourselves up after taking a hammering, 2 new members both stating the same within 3 hrs of each other 
did you take one of the richard? who offered you the better price? Im just starting to explore web for possibilities, I found a local provider with prices online, suprisingly. www.doubleglazingontheweb.co.uk Would like to compare quotes.
Where those post go from the 2 new members, was i right.....did i smell a rat?
Infact theres more than those 2 deleted, very strange!
Infact theres more than those 2 deleted, very strange!
Yes very strange indeed. My post about our unfortunate experience with Thistle Windows seems to have been removed. I would never recommend them.
watever u do..dont use cr smith...they fitted a conservatory at my house 4 years ago..we had tons of woodlich on the food...water pouring in at the corners in the winter...and lead flashing not fitted correctly
they have never attempted to try and repair or even view the problems...now the warenty has run out and now the telesales arseholes are phoning..its unreal
cr smith have been goin round all the review sites removing my commnets...even though they are 100% true...were is the justice in that? cant even be honest on reviews and have them stay online
Where those post go from the 2 new members, was i right.....did i smell a rat?
Infact theres more than those 2 deleted, very strange!
ive had 3-4 removed from different review site...aparently your only allowed to give good reviews..and not honoest review.....i,ll keep fightin...i have more emails address than them.lol
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