Hello. This is my first post. We're currently building our house and recently had 7 of the white pvc velux windows fitted. This weekend I noticed a crack around the top mounting plate on a window so checked them all and found 5 that are all cracked the same. Velux told me this morning and sent an email that it's a known issue and would send new windows out which I would have to pay to be replaced.....which I disagree with. They now say its not an issue, they were fitted wrong and the email saying it was a known fault fault shouldn't have been sent. Has anyone come across this problem before........thanks
Cracking velux
- Thread starter Andy Pick
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Never come across this before , but think you may need to seek legal advice here. That email is a smoking gun and you need to find out if , legally, it can be considered as admission of fault
I am fitting Velux windows regularly and I have not come across
this problem, do you have any pictures?
this problem, do you have any pictures?
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