Hi - this has happen 3 times now. After 2 - 3 weeks the boiler loses pressure and there is no hot water. I then turn on the 2 buttons that are supposed to increase pressure - wait 10 - 15 minutes - nothing happens - turn off buttons - go back later and pressure is on maximum. The boiler does not have any tap to drain out to reduce pressure and I have to call out service engineer. He came last on 1/8/17 - now it is doing the same thing again but engineer can't come till Monday. I have tried to look up what he should do - all I can see is the electrics should be cut and the boiler drained out completely. Is that correct? I am in France and my French is not very good. I want to know what to tell the engineer as whatever he did 1/8/17 has not worked. Many thanks for any advice.