ASHPs were always good.
Domestic / light commercial UK installers are the problem: MCS accreditation means diddly squat about competency...
Most gas fitters also haven't got a clue how to design a heating system, but gas boilers are far more forgiving of bad system specification/design than heat pumps.
What are the nameplate rating of the heat pump? Type C MCB for the compressor? Outside fan won't need the full 32A unless heaters are in use, and they're a fairly friendly resistive load.
From what I have read I think you are right. Poor installations are the main culprit.
I have done a lot of research and have a friendly installer on another forum who has given lots of free advice so I'm as confident as I can be that the system will work ok. I'm not expecting COP's of 5 ! lol in fact even at COP's of 2 it is cheaper to run than Oil.
I haven't got the pump yet so can't read the faceplate but it's a Daikin Altherma single phase 16kw system that I'm thinking of fitting.
Thanks