Gas problem with Samsung American style fridge freezer

Hi - we called out an approved Samsung service engineer today to examine our RSG5DURS1 unit that we've had about 8 years. The freezer compartment has not been freezing properly for some time and we notice problems when the ice compartment is being used. The engineer examined the back of the unit and said the compressor was very hot. After he took all the food out of the freezer section and opened a panel at the rear, I could see the upper third of the coils were iced up as expected but the bottom two thirds were not. He said the problem was a lack of gas and that it would have to be topped up (with no guarantee that the problem would be sorted) and that a systems engineer (from Newcastle) would have to be instructed to do the work as he wasn't qualified to do it. I live near Glasgow so it seems strange that their nearest engineer is in the north east of England! No indication of the price was given but I'm guessing it won't be cheap. Is this a common problem with Samsung freezers? Is there an alternative explanation, another way of fixing this problem? Or will we have to consider buying a new fridge freezer?

 

If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.

Select the supplier or trade you require, enter your location to begin your search.

Please select a service and enter a location to continue...

Plumber / Gas Engineer Electrician Builder Decorator Builders' Merchant Plumbers' Merchant Tile Supplier Flooring Supplier
Start Search

Are you a trade or supplier? You can create your listing free at DIYnot Local