Hello, not new to painting but this is the first time things have gone wrong. Went to paint a room for my Mum in her new house. Gave the walls a sand, followed by doors, door frames and skirting, did some filling and painted ceiling - all good so far. Painted all the walls using a well known mixed colour from a large DIY store. I've used this paint a number of times before and liked it because it was one coat. But it became clear it was going to need another coat, it also seemed to be taking a long time to dry. After finishing the room something wasn't right and I realised she had been sold silk paint rather than matt because apparently 'this was the best one' according to the sales assistant. I don't know if l was being impatient as it wasn't properly dry when l left, but you can scratch the paint off and it all looks terrible. I need to rectify this but I'm not sure how. If I use another coat of the same paint it may just carry on doing the same. And if I buy the same colour but matt, it might not then sick over the silk. To make matters worse the waterbased gloss (sanded everything, followed by undercoat/primer) seems to scratch off too. Have l not sanded enough. Should l just give up trying WB gloss over oil based? Again this wasn't dry so am I being impatient? But anyway it looks like l may need to rectify this too. Could the fact that ther house hasn't been lived in for a bit and had no heating on impact this? Although the ceiling has worked out fine. Please advise as l need to sort this. Thank you.