Help - Roofing opinions required (photos inside)

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London
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United Kingdom
We have a chimneystack that needed sorting out. We got in contact with a maintenance company, and two guys showed up, and one of them climbed onto the roof and said it was no good and needed to be removed, as the bricks were being held together by dust, and the render job wasn’t great. It made sense to have it removed.

One week later, two different guys showed up, one to do some work at the front (I’ll get to that later) and one to remove the chimneystack. The original agreement included putting up a scaffold tower, as the bricks on the roof could topple. As it turns out, they did not use a tower for this job. The guy used a ladder, and dropped the bricks to the ground below from the 1sr floor. As there was an Ariel in place the roofer decided to only remove two rows of brinks, and add some render. Once they had left, it turns out, 4 paving slabs and a stone birdbath had been broken (from the falling bricks). Our broom had been broken (they obviously didn’t have their own broom) and worst of all, the rendering didn’t look all that. Here are some photo’s before and after. How much should this have cost? What they’ve done, has it really achieved much?

Stack_Before_zps6a81df07.jpg

Before

Stack_After_zps8eed63e1.jpg

After


The other roofer, who was using a scaffold tower, was sorting out two gullies, removing moss and re cementing. Once he had left, I could spot 2 broken tiles. My guess is, water will get in. Here are some photo’s. How much should this have cost? What they’ve done, do you think the two broken/chipped tiles need replacing.

Gullie01_zps2e5953ba.jpg

Chipped tiles

Gullie02CloseUp_zpsd8bbdb40.jpg

Chipped tiles - close up


One final question. Is it up to the roofer to clear the crap (moss, tile dust) from the gutter?

CrapinGutter_zpsae88ace3.jpg



Thanks for any feedback.
 
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Assuming thiis is a genuine post, then you have been conned. Report the firm to trading standards, get a proper, reputable company in by reccommendation, and sue the company who did the work through the small claims court. Nothing they have done is correct or has achieved anything.

Jay679
 
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The next wind will take the aerial and top course of bricks down with it.
 
@jay769
Yes, it is a very genuine post.

@Cotswold builders
What is the rule with using expanding foam under roof tiles. They used foam at the side of the house also (as a tile had slipped downwards), claiming it was quite normal, and before foam was invented, paper was the norm.
 
That is horrendous, it's that bad it gives Cowboys a bad name.

Trading Standards followed by a letter of intent to the company responsible outlining county court is your next step unless a full refund is given.
 
That is horrendous, it's that bad it gives Cowboys a bad name.

Trading Standards followed by a letter of intent to the company responsible outlining county court is your next step unless a full refund is given.

They had some money upfront, which was a bad move. We might hold off paying what's owed.
 
"We might hold off paying what's owed"

Yeah, I would!

Don't think you need anyone else to tell you how **** this work is. The photos are self explanatory.
 

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