Hot water help - Economy 7 immersion heater

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We use Economy 7. All water is downstairs. Hot water cylinder is in downstairs bathroom with main cold tank directly above it. Hot water cylinder has single top entry immersion heater.
A couple of weeks ago the hot water pressure from hot taps seemed to drop, as did the temperature of the water coming out of them. Tried changing thermostat, which didn't make a difference, but I did notice when taking the thermostat out of the tank it appears completely dry - i.e not immersed in water - would this mean that somehow my cylinder is not filling, and if so, what could be the possible reasons for this. Am currently unable to get any hot water either through overnight Economy 7, or boosting during the day - can hear the timer kick in though. Also getting no water at all out the bath tap, although cold water flows from the hot tap of the sink next to the bath.

Any help very much appreciated

Many thanks
Doug
 
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The thermostat is supposed to be dry.

You have a blockage.
 

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