called out the british gas today for the hot water problem on my puma 80,i was only getting warm water out.he checked right through and said all was fine and it was scale in heat exchanger which is not covered under the insurance.he suggested fitting a hydroflow hs38 for £150.iwill happily pay this but do you think they work and can they descale a heat exchanger all be it over a period of time,thanks for any advice