ideal sprint rapide 90 nf not firing

[ChrisR]

Yes well quite, Dave - if the lead isn't getting the spark to a visible place ...

But nixso

they cant really do that. they will either refuse it on the first visit or take it on and maintain it as long as they are told to by the customer. they can only really cancel if the customer refuses to take remedial action that has been suggested if it is continually costing them money. id never seen it happen in my 6 years.

They DO really do that. Frequently often and a lot. Often preceded by a phrase llike "it could go at any time".
Most recent was a Puma.
They'd taken it on around December when it went wrong, sized fan. They oiled the fan and it seized again about 2 weeks ago. Their man went, and made a list of "defects", and declared the boiler unfit for contract and payments would be stopped thereafter.

• Prv pipe not correct - it needed turning back to the wall
  Compartment vents NTSC. - They were fitted, the wood behind the grill needed cutting out as there were only drill holes.
  Leaking AAV - True
  Fan seized - well yes
  Leak from boiler - yes, temp sensor, needed doing up
  Gas pipe undersized - no it isn't, and the meter's about 2ft away, and since he couldn't run the boiler to fid out, how...???
  Needs descaling - really? Never come across a Puma round London which did, and the flow's OK, and there's no kettling...
  And there was also a 630mA slow-blow fuse in the pcb in place of the 2A. You know what happens if you do that? - COULD GO AT ANY TIME.

 

[LadyUK]

Woohoo, it is fixed!

It was just a split in the ignition lead - job done!

Rang BG and cancelled the repairman.

Breath of fresh air I tell thee!

 

[nickso]

Yes well quite, Dave - if the lead isn't getting the spark to a visible place ...

But nixso

they cant really do that. they will either refuse it on the first visit or take it on and maintain it as long as they are told to by the customer. they can only really cancel if the customer refuses to take remedial action that has been suggested if it is continually costing them money. id never seen it happen in my 6 years.

They DO really do that. Frequently often and a lot. Often preceded by a phrase llike "it could go at any time".
Most recent was a Puma.
They'd taken it on around December when it went wrong, sized fan. They oiled the fan and it seized again about 2 weeks ago. Their man went, and made a list of "defects", and declared the boiler unfit for contract and payments would be stopped thereafter.

• Prv pipe not correct - it needed turning back to the wall
  Compartment vents NTSC. - They were fitted, the wood behind the grill needed cutting out as there were only drill holes.
  Leaking AAV - True
  Fan seized - well yes
  Leak from boiler - yes, temp sensor, needed doing up
  Gas pipe undersized - no it isn't, and the meter's about 2ft away, and since he couldn't run the boiler to fid out, how...???
  Needs descaling - really? Never come across a Puma round London which did, and the flow's OK, and there's no kettling...
  And there was also a 630mA slow-blow fuse in the pcb in place of the 2A. You know what happens if you do that? - COULD GO AT ANY TIME.

shameful. did anyone bother to complain or was it taken on the chin?

im not saying they dont do it. im saying they shouldnt. all of those things are repairable and the engineer is being lazy. complain, complain, complain. too often the customer just gives in.

 

[Agile]

Nick, its difficult for the average customer to complain even if they were so minded because they dont know what the BG policy is and dont have the ability to simplify the Contract into Crystal clear understandable English.

Most are more interested in just getting their boilers fixed asap.

Tony

 

[nickso]

Nick, its difficult for the average customer to complain even if they were so minded because they dont know what the BG policy is and dont have the ability to simplify the Contract into Crystal clear understandable English.

Most are more interested in just getting their boilers fixed asap.

Tony

i suggest they read the terms and conditions. it tells them all they need to know. if they cant understand it or be bothered to get someone who can understand it its hardly BG's fault is it?

i found most customers did understand the T+C's but chose to ignore the bits they didnt like.