Indesit washer not heating water

[nameisme]

Hello all

I have a Indesit EWD71453WUKN_WH Washing Machine and since we got it a few weeks ago we have never noticed the front glass ever get warm or hot when on a 59 or 90 wash. We have stopped it part way during wash cycle after the initial cold fill and waters always cold. Washing is always cold when its finished and never any steam can be seen in the drum.
I honestly dont think the heat function works.
I called Indesit and they sent a engineer out this morning and he just turned it on, left its a few seconds and said I am happy its running normally. I said yes but the waters not heating up and he said you wouldn't know its heating up as it only heats up for a very short time and the glass wil never get warm.
He then literally just said OK bye and left.
He never tested the heating or the water temp.
Please can I get some advice?
Thanks all

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[Harry Bloomfield]

The glass is a double-glazed, and so will not get warm. If it is really not getting warm, the washer should flag up an error, or fault. To check the heater is coming on, just either watch your consumption, on your meter, or - If you have a plug-in energy monitor, plug the washer in via that, or- If you feel the water being pumped out of the machine, immediately it has finished a wash, it will be hot. You ought to have carried out one of these checks, before calling out an engineer...

 

[nameisme]

Right after a wash the water is stone cold.

 

[Harry Bloomfield]

Right after a wash the water is stone cold.

Washing machines do the rinse and spin, in cold water.

 

[jj4091]

I have never personally seen a door that is double glazed they are even made of thick plastic on some machines. It doesn't sound like it is heating if you can't tell some change in temp on a 90 degree wash. You should be able to see that the drain pipe heats up during the drain cycle if it is getrting hot.

 

[Harry Bloomfield]

I have never personally seen a door that is double glazed they are even made of thick plastic on some machines.

They are all double-glazed. I have never seen one which is not. Mine has an inner glass panel, which is spaced some 2 to 5 inches, from the outer panel.

 

[jj4091]

My Zanuzzi ( Electrolux ) has a single plastic one.

 

[Harry Bloomfield]

My Zanuzzi ( Electrolux ) has a single plastic one.

The fit a double skin, to prevent kids from themselves on the hot glass.

 

[jj4091]

Yes that is understanable, just never seen one like that.

 

[pto]

not double-glazed. not on a washing machine on a washer dryer then yes

 

[Harry Bloomfield]

I have never personally seen a door that is double glazed they are even made of thick plastic on some machines. It doesn't sound like it is heating if you can't tell some change in temp on a 90 degree wash. You should be able to see that the drain pipe heats up during the drain cycle if it is getrting hot.

My apologies, but you seem to be correct! I've just been checking further into this, and most of the ones with a double glass, do seem to be washer/driers.

 

[jj4091]

My apologies, but you seem to be correct! I've just been checking further into this, and most of the ones with a double glass, do seem to be washer/driers.

No problem as I would not have known never having worked on washer driers they weren't available at the time I retired. So the only thing I get asked to look at nowadays are macines on their last legs