We applied for British Gas Homecare and the inspection was today.
British Gas have disconnected our boiler - Vaillant ecoMAX 635. The boiler is just over two years old. They said the heat exchanger is leaking and it has also damaged / burnt other parts.
They said Vaillant know about this problem with these range of boilers and have been paying British Gas to change the heat exchanger seals on customers boilers.
I am told it needs a new heat exchanger + other parts and it is a major job with about 4 hours labour and it would be better to changer the boiler.
Vaillant dont want to know. They said it doesnt matter what British Gas say about them knowing about the fault. They want £250 to come out and they will carry out repairs but it doesnt cover the heat exchanger.
Anyone come across this problem on these boilers?
The boiler is only two years old and Vaillant knew about the fault but wont do anything. Need advise on what to do? Should they fix this free of charge as it was faulty from new?
British Gas have disconnected our boiler - Vaillant ecoMAX 635. The boiler is just over two years old. They said the heat exchanger is leaking and it has also damaged / burnt other parts.
They said Vaillant know about this problem with these range of boilers and have been paying British Gas to change the heat exchanger seals on customers boilers.
I am told it needs a new heat exchanger + other parts and it is a major job with about 4 hours labour and it would be better to changer the boiler.
Vaillant dont want to know. They said it doesnt matter what British Gas say about them knowing about the fault. They want £250 to come out and they will carry out repairs but it doesnt cover the heat exchanger.
Anyone come across this problem on these boilers?
The boiler is only two years old and Vaillant knew about the fault but wont do anything. Need advise on what to do? Should they fix this free of charge as it was faulty from new?