Too good to be true? Well a bit!
I began to place an order today for a boiler and flue and was quoted a much higher price than in the catalogue. The over assertive sales girl was insistant that she had her VAT sums right, but didn't seem hear me quote the nett catalogue price, although I must have spoken it at least three times.
Turns out there is a new catalogue out which I haven't got yet, which meant a £30 increase on the boiler, so I sacked the order as I can get it cheaper locally.
UPDATE: I have to edit this bit as I was looking at the wrong column on the invoice - I am only about £14 worse off on the whole order, not the £154 I thought at 1.00 am this morning after beers! - which they were not willing to refund, but offered to refund diff. on boiler alone.
Radiators and stat were actually cheaper than previous catalogue, so cherry pick . . .
Interested to know if anyone else has experienced this.
They were giving me the prices inc. vat on phone as I ordered, and in the catalogue it's nett, so you can't tell if it's the same or not. Best to just include last 2 digits of item code, as they denote which catalogue your looking at - current is 76, red cover.
I began to place an order today for a boiler and flue and was quoted a much higher price than in the catalogue. The over assertive sales girl was insistant that she had her VAT sums right, but didn't seem hear me quote the nett catalogue price, although I must have spoken it at least three times.
Turns out there is a new catalogue out which I haven't got yet, which meant a £30 increase on the boiler, so I sacked the order as I can get it cheaper locally.
UPDATE: I have to edit this bit as I was looking at the wrong column on the invoice - I am only about £14 worse off on the whole order, not the £154 I thought at 1.00 am this morning after beers! - which they were not willing to refund, but offered to refund diff. on boiler alone.
Radiators and stat were actually cheaper than previous catalogue, so cherry pick . . .
Interested to know if anyone else has experienced this.
They were giving me the prices inc. vat on phone as I ordered, and in the catalogue it's nett, so you can't tell if it's the same or not. Best to just include last 2 digits of item code, as they denote which catalogue your looking at - current is 76, red cover.