Pyronix Castle Euro 46 - "Active Faults"

[Josh12345]

So.. I've resolved the issue and thought I'd follow up (even though it's a little embarrassing!)

Basically, when programming, somehow or other I managed to program our proximity tags as "Duress Codes". So the System was appearing to unset without issue when in fact it was being logged as a duress code being used which is what was causing the "silent" alarm I was experiencing.

Absolutely no idea how I managed to make such an obvious error but thanks for all your help, it definitely pointed me in the right direction

 

[BIANCO]

glad you sorted it.

 

[Alarm Engineer]

You programmed the tags in engineer mode, makes them duress. You need to program them in master manger menu.

 

[Josh12345]

You programmed the tags in engineer mode, makes them duress. You need to program them in master manger menu.

thank you, Yes, all sorted now