Sofa Construction Dispute; Any upholstery experts out there?

[Nilly]

Not really a DIY question, but I am mid dispute with a sofa company over my new sofa - it's a local indepedent firm not a big chain.

We order the sofa having had lenghty conversation in the shop on the option for a 'coil sprung' system (£300 extra) as opposed to standard serpentine springs. We went for the standard. Anyway sofa arrives, looks wonderful, but is dreadfully uncomfortable, like sitting in a hammock too low to the floor.

Cut a long story short the sofa they delivered has a pirelli webbing seat base (no springs at all) which had not been tensioned properly - i.e. ****-poor quality control. Company has taken sofa away to correct the defect, but I am still getting a webbed, rather than sprung sofa, which was not my understanding. Company is telling me that webbing is 'superior' to serpentine springs, but the whole of the internet seems to disagree!

Am I being sold a line here? If it wasn't for the orignal manufacturing defect being so obvious I might never have noticed, so now I think they're trying to pull one over on me!

Any advice, esp on view that webbing is superior, as this one's still running

Cheers

 

[Dave54]

Just to say I don't really know which is best, but they are both crepe IMO. Last suite had rubber webbing. OK for a bit and then broke. Replaced with properly tensioned black and white English webbing by yours truly. That suite was getting a bit long in the tooth TBH though. Present chairs which replaced suite about 4 years old and falling apart. Serpentine springs repaired several times. I'm a biggish chap though.
Next one will have "proper" coil springing. I'll be looking at the option of getting a proper old suite and getting it recovered too.

 

[foxhole]

Consumer law.
Product has to be ''as described'' , from your description it is not.