Sorting out dripping taps

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Hoping to sort out a dripping tap. Have bought the necessary valve. Not sure how to switch the water off! Which one is the stop tap? Do I have to turn both? I tried one then the other, but the water still seemed to be running.
 

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You could see if you have a shut off valve in the pavement outside your house.

Might be a good idea to fit an isolator valve on the pipe leading to each tap then for future use.
 
1. They are both stop taps.
2. No one can tell for sure without being there, but the most likely position is:
2.1 The lower tap shuts off all cold water to the property. Quite likely including the supply to the cold water storage cistern (CWSC) in the loft.
2.2 The upper one shuts off the cold water to the kitchen,
3. If you shut off only the lower one, any water in the pipes going upstairs will drain off through the kitchen tap when you open it.
4. Shut off both stop taps and the kitchen cold tap should drain in a matter of seconds.
5. If the tap you are changing is the hot tap, it may well be fed from a hot water cylinder (HWC) (in airing cupboard?). You stop the flow of hot water by closing a valve in the pipe running from the CWSC to the very base of the HWC. This is likely to be a gate valve, with a red disc shaped handle. Whatever you do don't force such a valve, the internals snap quite easily.
6. If you have a combi boiler, or an unvented hot water cylinder, closing the lower stop valve will shut off both hot and cold. Same issue as 3. above re. upper stop valve.
 

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