The radiators ignore the programmer. Help

[ohdearme]

We have just had a new boiler, conventional Valiant and kept the programmer as it works.

The first bit of bad news after installation, is that using the programmer, I could not switch off the rads that came on. I asked the plumber (who I have not used before and is not communicative) if it is possible that new valves could be faulty. He said no, the programmer is at fault but I am wondering why a programmer goes wrong just at the exact time that a new boiler has gone in.

Next at night, I turned the heating right off using the programmer and they came on in the morning.

Is it my programmer and the plumber thinks I am a fool? I probably am but I will be most grateful for your comments.
Regards

Alan

 

[ianmcd]

sorry Alan some really good blokes on here but no one is Psychic which Valiant ? Y Plan ? S Plan ? which programmer ? Take pics of your boiler and programmer and valves , usually in the same cupboard or area as your hot water tank and we will be able to advise you

 

[ohdearme]

Yes Ian no one is psychic and it made me smile.

Attached are pics and hope they help, the boiler is a 25K. Y or S plan I am sorry I do not know, I am far from having any plumbing knowledge.

Best

Alan

 

[ohdearme]

Hello,

Anyone to Help?

Happy New Year

Alan