worcs 42 cdi heat exchanger

[billozz]

hi guys my mate bought one of the above about 6 yrs ago and the h/e has just gone, worcs reckon £500 to replace, surely ther must have been something wrong with this for it to go so quickly.
any comments
thanks a lot
Bill

 

[Agile]

Probably dirty water!

I wonder where the fixed price repair comes into the equation?

Tony

 

[GavThePlumber]

It has a 10 year guarantee, if, it has been serviced every year and installed properly.

Most likely been neglected

Edit:

10 year guarantee

This primary heat exchanger is guaranteed against faulty materials or workmanship for a period of 120 calendar months from the date of installation subject to the following conditions and exceptions.

That during the period of this guarantee the heat exchanger which has proved to be faulty or defective in manufacture will be exchanged or repaired free of material charges (and free of labour charges if within the main product warranty period) if repaired directly by Bosch Thermotechnology Ltd.
Invoices for attendance and repair of the heat exchanger by third parties will not be accepted for payment by Bosch Thermotechnology Ltd.
That the householder may be asked to prove the date of installation, that the appliance was correctly commissioned and that the annual service has been completed to manufactures requirements to the satisfaction of Bosch Thermotechnology Ltd, when requested.
The guarantee card must also be returned within 30 days of installation.
Bosch Thermotechnology Ltd. will not accept responsibility for damage caused by faulty installation, neglect, misuse or accidental damage the non-observance of the instructions contained in the Installation and Users Instructions leaflets.
That the appliance has been used only for normal domestic purposes for which it was designed.
That this guarantee applies only to equipment purchased and used in the United Kingdom, Ireland, Isle of Man and the Channel Islands.

 

[billozz]

tony thanks for the answer, my mate is a pipe fitter so he replaced all the pipework in the house before the boiler was fitted so unlikely to be a dirty system, sorry not sure what you mean about the price
cheers
bill

 

[billozz]

It has a 10 year guarantee, if, it has been serviced every year and installed properly.

Most likely been neglected

Edit:

10 year guarantee

This primary heat exchanger is guaranteed against faulty materials or workmanship for a period of 120 calendar months from the date of installation subject to the following conditions and exceptions.

That during the period of this guarantee the heat exchanger which has proved to be faulty or defective in manufacture will be exchanged or repaired free of material charges (and free of labour charges if within the main product warranty period) if repaired directly by Bosch Thermotechnology Ltd.
Invoices for attendance and repair of the heat exchanger by third parties will not be accepted for payment by Bosch Thermotechnology Ltd.
That the householder may be asked to prove the date of installation, that the appliance was correctly commissioned and that the annual service has been completed to manufactures requirements to the satisfaction of Bosch Thermotechnology Ltd, when requested.
The guarantee card must also be returned within 30 days of installation.
Bosch Thermotechnology Ltd. will not accept responsibility for damage caused by faulty installation, neglect, misuse or accidental damage the non-observance of the instructions contained in the Installation and Users Instructions leaflets.
That the appliance has been used only for normal domestic purposes for which it was designed.
That this guarantee applies only to equipment purchased and used in the United Kingdom, Ireland, Isle of Man and the Channel Islands.

it has not been serviced every year ....i know that for sure, would that invalidate the guarantee? not sure what you mean by neglected?

 

[GavThePlumber]

They normally do fixed price repairs, not sure if it includes HX any more though

 

[billozz]

They normally do fixed price repairs, not sure if it includes HX any more though

£500 was a fixed price, but i am sure it should last longer than that

 

[GavThePlumber]

it has not been serviced every year ....i know that for sure, would that invalidate the guarantee? not sure what you mean by neglected?

Yes and if he has not been serviced, then it has been neglected, might go someway to explain their price.

They normally do fixed price repairs, not sure if it includes HX any more though

£500 was a fixed price, but i am sure it should last longer than that

Fixed prices are half that normally, hence what Tony said

 

[Agile]

The manufacturers expect the boiler to be serviced annually.

It sounds like an illegal install if he is not gas registered in his own name!

May well not be familiar with the correct water treatment either!

Tony

 

[billozz]

The manufacturers expect the boiler to be serviced annually.

It sounds like an illegal install if he is not gas registered in his own name!

May well not be familiar with the correct water treatment either!

Tony

he didnt install it

 

[GavThePlumber]

No other options then, pay the £500 or get another RGI in to price it up as there is no law or legislation he can fall back on as it is a neglected appliance.