yale Premium Alarm Kit Remote access problem

10 Feb 2017
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I have Yale Premium alarm. I connected ericksson FCT for remote access insteady of pstn.

When alarm triggered, system calls me and i can disable this alarm with my mobile phone.

But i cannot enable alarm with using my mobile phone.

when i enter my ping code within 3 seconds, i never hear a long beep. Then system close the phone.

I cannot understand what is the problem?

This is the procedure for enable alarm kit with using phone:

Remote Access
The control unit allows you to control your system
remotely through the telephone line.

1 Dial the phone number associated with the Control

2 Hang up on the first ring.

3 Wait 5-10 seconds.

4 Dial the number again.

5 The control unit will answer the phone on the first
ring of that second call.

6 Enter your PIN Code within 3 seconds.

7 If the PIN code is correct, you will hear a long
beep. A list of different functions is detailed below:

Press 2 Put the system into away armed mode (arm

the system).

Press 3 Disarm the system.

Press 5 Checking the system status. Long single

beep for Away Armed, two beeps for Disarmed and
three beeps for Home Armed.

Press 7 Siren on.

Press 8 Siren off.

Press 9 or 0 Disconnect.
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When alarm triggered, system calls me and i can disable this alarm with my mobile phone.
Daft question but why when the alarm is triggered would you want to disable it? Robber breaks in, alarm goes off and you disable the system remotely. Am I missing something here?

We have a cat, so sometimes alarm can be triggered because of cat. But my main problem is not that actually. :)
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Alarm panel connected fct (gsm module) so alarm can call my phone if there is a emergency situation. I haevnt CCTV. But main problem is i cannot enable alarm with using my phone.

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