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less covered? i'm not sure about that. contracts look very similar to me.
at least one of them doesnt even cover cylinders.
why must the big players have similar overheads to compete? better working practices and no "dead weight" such as massive pension plans, training centers, asc's, national parts center, etc etc
tell me exactly how they will be able to compete on that level with no service centres, no NPC, no staff training or pension incentive to keep staff.
eon are recruiting nationally and are good payers (poaching bg staff)
i know they tried to poach me. i wasnt impressed by their rates and i certainly wasnt impressed with the pension. a lot seem to be going to these simply because they are asking them to do less out of hours work. that will have to change if they want to compete with BG anyway so i dont see the benfit long term.
why would customers go back unless they receive poor service?
thats exactly what they are going to get. i was at a repair last week where the customer was leaving for another service, i asked why and they said because it was cheaper. i asked if they had checked the terms and conditions and they said they hadn't as they assumed it was similar.
homeserve do next day part turnaround direct thru makers
i dont see that being terribly reliable but i could be wrong.