Sale of Goods and PC World

[hotrod]

Thanks guys, I'll get back on to the store tomorrow.

Under the Act, if a product develops a fault within six months of purchase, it is automatically assumed that the fault was present at time of purchase, unless the seller can prove otherwise. The seller has to either repair or replace the faulty item.

If the goods need to go back to the manufacturer it is the seller's responsibility. Any manufacturer's guarantee can give you additional or better rights but it cannot remove you legal rights.

This is the exact situation I'm in as the notebook was only bought in April. Ideally I want either:-
1) A refund
2) A replacement

I'm not bothered which, but I'm not too keen on a repair as I think it's a bit of a "Friday afternoon" machine if you get my drift. However, if a repair is all I'm entitled to then I will happily accept that.

What I don't think is fair or reasonable is being fobbed off by PC World who seem to have a "don't give a to**" attitude to aftersales care. It wouldn't really be a major hassle for me to deal with Dell direct but I feel as a matter of principle I should make PC World accept responsibility for this issue.

 

[Bilioustrumpstaine]

PC World and Curry's (same firm) operate this 28 day cop out scheme and it is amazing how many people just go along with it. B&Q try and do the same on some products.

The retailer has the right to examine the defective goods and repair or replace at their discretion, this may involve sending the item away to be examined, however as it has been a relatively short space of time I would insist on a replacement or a refund.

If the item is sent away (and it will be) get a firm date for it's return.

Some items are repaired as a matter of course depending on the severity of the fault (motor vehicles, washing machines etc)

Good luck

 

[Steve]

normally at the end of the 28 day policy thing, it will say "this does not affect your statutory rights" - in other words, SOGA still applies.

 

[WDIK]

bought a Pure tempest DAB clock radio in 2006.
from comet.

didnt last long had a volume issue. changed it.

anyway a year later or so, the alarm sounder packed up.

couple of weeks later, got a letter from dgi, stating my years warrenty was nearly up, Hmm rushed round to comet and got a new one

 

[hotrod]

couple of weeks later, got a letter from dgi, stating my years warrenty was nearly up, Hmm rushed round to comet and got a new one

I like your style

I called Dell up yesterday in case it was a known fault and to see if they would do a direct swap out. They wanted me to flash the BIOS

Eventually they agreed it was a hardware fault and said they could arrange collection and that it would be a straight motherboard replacement and return to me within 5-7 working days. I told them I would go back to PC World.......

 

[D_Hailsham]

I called Dell up yesterday in case it was a known fault and to see if they would do a direct swap out. They wanted me to flash the BIOS

Eventually they agreed it was a hardware fault and said they could arrange collection and that it would be a straight motherboard replacement and return to me within 5-7 working days. I told them I would go back to PC World.......

Oh for the old days when Dell was a direct sale only operation.

I purchased a PC direct from them many years ago which developed a fault. So I phoned their free helpline and spoke to someone who quickly diagnosed a faulty motherboard. The next day an engineer turned up at my house with new motherboard, swopped the boards in about 15 minutes and left.

 

[JohnD]

the cost of that must have been in the price...

 

[D_Hailsham]

the cost of that must have been in the price...

Agreed. It was in pre-Windows days when one meg of ram was a lot and a 20MB hard disk was huge!

Dell's selling point was that they bypassed the retail chain completely, so there were no incompetent salesmen in PC World etc trying to sell you something they knew nothing about.

Unfortunately Dell got too successful and couldn't provide the necessary support so they had to involve the retail trade.