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I have a Vokera Flowmatic 20/80 Boiler for the last 12 yrs and have always had a full cover contract with BG.
For approx the last 6 yrs i have called them out for a breakdown roughly once a yr and though they have told me many parts are obsolete they have always arrived either that day or the next and only twice have they had to return next day with a part.
It's always been a BG engineer and never a subbie.
One is actually working on the boiler now and had difficulty with , i think a v/v in or out of the calorifier ( chewed up its been removed so many times ) The part is obsolete and i've heard him making many calls to colleagues to track one down , which he did , went to get it and is now finishing the job.
I've often wondered whether to " jump ship " especially when the yearly price hike in my cover arrives , but i've always managed to haggle with them and currently pay just under £18 p/m .
As a service engineer in an unrelated industry i appreciate all the demands placed on them and i think i've had good value.
I know that at some stage i'll have to bite the bullet and replace the boiler. At that point i might decide to hold off the service contract until it's a few years old or consider a separate repair fund.
In the mean time it would be good to know what " obsolete " parts for my boiler BG don't carry and see if i can source them independently but i'll post that request elsewhere.
you were doing so well until you wrote obsolete as "obsolete". i'm assuming you don't believe the engineers word on what is and isn't available.
i see this every week almost with boilers older than yours. everytime they get a visit they get a warning for one reason or another about parts availability, if i give it it's because i'm moderately concerned they are heading for a disappointment, some will give it cos they want to sell a new boiler. despite this when you tell them the part is unavailable you get a look like you are telling them this news at gunpoint and are clearly a liar. even customers that you have gone a hundred miles out of your way to help in the past treat you like an idiot. don't become one of them.