Badly fitted toilet - Advice needed

[Justin Passing]

Hopefully this is all resolved by now?? Do tell!

I didn't pick up that the pan is actually rocking. Oh for heaven's sake! would be a reasonable response to that.
No hope of it being OK.

 

[Notch7]

has not addressed the difference in new pan outlet hight from floor as compared to the old removed pan

This is the problem

The person should’ve taken measurements and got a toilet with a matching height measurement, then it would’ve gone straight back in.


The person who fitted it could’ve cut back the angled soil pipe closer to the wall, which might’ve got over it.



Anybody with a scrap of decency would be too embarrassed to leave a job like that.

 

[Elsa TLC]

My mate whos into surfboarding, had a wobbly toilet at his digs.

Great fun he told me.
But he loves that sort of shìt.

 

[Justin Passing]

This is the problem

The person should’ve taken measurements and got a toilet with a matching height measurement, then it would’ve gone straight back in.


The person who fitted it could’ve cut back the angled soil pipe closer to the wall, which might’ve got over it.



Anybody with a scrap of decency would be too embarrassed to leave a job like that.

I think we all know what he SHOULD have done - but ordinary cheap
bogs don't easily come with different height outlets, that's a non starter.

He should have cut the pipe off atthe wall, got the pan sitting properly on the floor, and used a long pan connector. You can get " extensions".. Probably a straight one would have done because they'll accomodate a small angle. If not, there are many vary-angles options. without using the horrible concertina variety.

which obviously have internal ridges



You twist these and they go 0-30° or so.
Look at both pictures here: https://www.bes.co.uk/pan-connector-0-30-swivel-kwickfit-16537/
You just twist it ...
...ok ,

If necessary you can put a ring/ adaptor (just apiece of pipe about 65mm long) into the entrance of it so a finned male will go into it and seal.



straight Extension - 260mm, cut to length:

Pan connectors go into the right hand end of these leaving a very thin join visible if you cut neatly.

 

[chris559]

Hi everyone,they sent someone out from a company with a name along the lines of AllServices4U. The guy who turned up didn't seem overly bothered about the job and tried to say the problems were mostly cosmetic.

I told him that there is nothing but fresh air between the rear third of the toilet base and the floor so not only is the pan unstable but it puts pressure on the soil connector and flush pipe as they move around if the loo is used. I told him the first guy had done no measurements so he did do some measurements and said he would come back.

That was over a week ago and I have heard nothing so I have to start chasing it now

 

[chris559]

Thank you very much for this. Very helpful and I will use it when I email the HA today

 

[Nige F]

Your HA mustn’t have any direct labour then, which is what I am. That, or not many of them?

Blind me ! I thought Direct Labour went out in the late 80's - I was one ( plumber) then . Hope your HA looks after you

 

[CountryFan]

Hope your HA looks after you

To a fashion

 

[Justin Passing]

Crappy workmanship really is the bane of a tenant's life. I used to do thiis sort of work for a particular group of properties.
It wasn't uncommon for a tenant to be surprised how much I'd put in to doing things like this, to a decent standard.
A couple of times I was told they'd tell the landlord they were happy.
"No need", I could say, in all cases. " You're looking at him".

 

[chris559]

Just an update for everyone. They sent a plumber from a different company. He kept the existing toilet pan but removed all the mastic etc from the bottom. He has cut the soil pipe back and used a flexible connector pipe. He has replaced the flush pipe. It is securely screwed to the floor with proper bolts. That horrible view of the interior of the soil pipe is now properly sealed in and not visible. It isn't high end plumbing but it at least feels secure and no smells from pipes. Unfortunately, a chunk of the wall is now missing from when he had to change the cistern so they will have to send someone to fix it. Here are the pics

 

[chris559]

I would like to say a huge thank you to everyone who took the time to help identify the problems, identify the toilet parts, advise me on exactly what was wrong and what needed to be done and also what to say to my HA. Without all of the info and advice, I don't think they would have taken me seriously. You have all been amazing!

I have a final couple of questions please. Where he has fitted the new connector pipe to the old cut back soil pipe, there is a wedge shaped gap. It is aesthetic really but what would be the best thing to fill it in so I can paint the old soil pipe and there not be a gap? Is there a flexible filler? Also, where the larger old loo was, there are white sealant marks on the flooring which is that horrible old non-slip stuff that feels as though it has gritty bits in it so not smooth. I did think a blade of some description but don't think it will work like it would on a smooth floor. If anyone has ideas, could you let me know please?

Thank you all once again for everything you did to help me. It made a huge difference and I felt much more confident approaching the HA with the complaint and being able to say exactly what was what. I am so grateful.

 

[Scally-Ho]

Although not a brilliant job, it is certainly a vast improvement on what was left before. As for the old sealant left on the floor, there are several solvents out there that are designed for dissolving/removing old silicone. For filling small to medium gaps, you would probably be ok with a decorator's caulk, but most will need an applicator gun. I expect some other members in here will have some better ideas for filling in.

Zep Silicone Sealant Remover

• Removes cured silicone and acrylic• Gel formulation• Brush within the cap for application• Works quickly and effective on non porous surfacesEffective Gel formulation for the removal of cured silicone and acrylic. Apply with the brush that is within the cap. Works quickly and effective on non...

www.toolstation.com

Soudal Decorators Caulk

It’s no surprise that Soudal Decorators Caulk is so popular among trade pros. This solvent-free acrylic sealant cures to form a durable, flexible seal that can be easily painted over when dry.With this Soudal caulk, you can fill all kinds of interior joints, gaps and cracks – it’s perfect for...

www.toolstation.com

 

[CountryFan]

Great improvement on the last job. The "wedge" - white silicone, caulk or whatever you can. The screws look better, but unless stainless steel will corrode over time.

 

[stevie888]

As a diy plumber I'd say it's still far from a good job: the screws should have caps over them and a proper pipe instead of the flexi would have been much better.

Why on earth didn't they send someone out to do the whole job including the wall and tidying up the floor.

Glad you're sorted though.

 

[Scally-Ho]

As a diy plumber I'd say it's still far from a good job: the screws should have caps over them and a proper pipe instead of the flexi would have been much better

Welcome to the world of your average Housing Association or Council Tenant. Yes, the 2nd attempt was not an A1 job, but at least it now functions without being dangerous or unsanitary. The number of times I have felt duty bound to advice HA tenants where poor or hazardous repairs have been carried out, exceeds my memory, but it is most certainly many times