Recent content by scott1980

Could be a number of things causing this, most likely to be a zone programming issue. Are you accidentally triggering zones not programmed as final or entry when attempting to disarm the system? Some photos of the event log from the panel would be helpful to work out what's happening, otherwise...

Check 11 - Local Part option in Parameters. It's probably set to off which means you'll only get bell and strobe outputs when part set

Check your phone power management settings for the Texecom app. Quite a common issue on Android based phones, especially with Texecom Connect V2 (I've switched back to V1 on my own phone for this very reason)

The Galaxy Dimension will allow you to use a momentary keyswitch, the G2 you are stuck with latching keyswitches only, which as you've discovered is no good for the Paxton integration. You'll need something like a handy relay module to give you a toggle output from the momentary output of the...

Are you getting false fire activations? Or is it just the double address faults you are having issues with? My gut feeling would be to employ a different company specialising in fire alarm systems to sort this out. It sounds like you may have employed a "part swapper" at the moment who's simply...

Not familiar with that manufacturer, but does it not have an option for "Virtual Host" like Hikvision? It may be hidden within the network settings when logged in through the web browser on the recorder. That will enable the direct URL to individual cameras for additional programming. Chances...

You're trying to teach granny how to suck eggs Bernard :sneaky: Redcare Classic (ie single path Redcare monitoring) as a new singalling option was phased out by BT nearly 2 years ago. They're still around in older installations but it's a dying technology. Besides, most insurers/risks will...

True, but a standard PSTN line is no good if the line is cut prior to a break in. Also, with PSTN being on borrowed time, it's a waste of money investing in any signalling device that uses that technology as it'll be obsolete soon. As a company, we haven't installed anything that uses PSTN for 6...

I would forget about contacts on doors, except for the main entrance door. PIRs will give you the best protection to cost ratio as they will cover an entire room. I would recommend one in each room downstairs, including the hallway. You won't find many pro installers fitting a proper system...

For us, the Deltabell WE is the single biggest cause of call backs in nearly 15 years of trading. Two bad batches of tamper switches, water ingress due to the gap between the top of the cover and backplate (since "remedied" by the inclusion of plastic clip on piece to deflect water away from the...

I think you'll have the odd problem with any manufacturers kit, it's a numbers game (especially with the amount of wireless about these days) We have plenty of issues with Pyronix, I've heard of problems with Texecom and Orisec from other installers. HKC seems to be about the most robust in...

It's to plug onto the digi modem connector on the panel, it basically gives you an additional com port (3) as the Smartcom takes up com 1 and com 2. To be fair, they do mention this on page 9 of the Smartcom manual...

How old is your DVR? If it is around 3 years old +, you could have been using the HiDDNS service that Hikvision used to provide. It was a much better option than Hik-Connect/ProControl in my opinion but due to scalability and server limitations, they have stopped accepting new connections to...

Also, the 14.5 volt output isn't battery backed. I went out on call a few years ago to a system that we had taken over, the previous installer had connected the detector supply to the 14.5v output. They had a power cut in the night resulting in a confirmed alarm due to all of the powered...

Other than a factory reset (I believe this involves linking two terminals together and re-booting but you'd have to consult the manual for the exact procedure) Was there anything specific that prompted the reboot originally? I presume the battery is in good order as faulty ones can cause...