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Thanks for the response. - The contract was for both supply and install. - We accepted compensation under the pretence we wouldn’t have further issues. We have had more problems since and have noted in writing we would like further compensation (as we’re now 2 months on from the date and still...

Hi Everyone, This forum has been invaluable to me the last few weeks and I really appreciate all of the help I’ve been given regarding a variety of issues. We had a kitchen fitting with B&Q that has been plagued with issues for the get go. It’s now over four months since the fitting started...

Thanks, appreciate the insight. As per my other comment, we’ve just had endless issues with B&Q. I’m going to ask them to rectify it one way or another, just needed clarity on whether it can really be left untreated. Thanks!

This is the issue, B&Q have been out to assess. It’s the third time this has been replaced (the first was cut improperly, the second wasn’t fitted to the adjoining worktop properly and had a defect). It was one of their joiners that said it happens and that it just gets left as is. I think...

Hi, Hoping someone can help with this. I’ve just had a wooden worktop fitted by B&Q and after it has been oiled, I’ve notice a knot (hole) in the surface. The fitter has said it’s really common and just to leave it. Does it need filled? Should it be there in the first place? Thanks

These fitters haven’t done any electrical work themselves and we (the owners) don’t know how they were wired. I don’t know how they could ascertain that it’s not a safe zone. That’s worrying but doesn’t surprise me in the slightest.

Don’t know much about electrics but now that you mention it, it is right above a double socket. Is that problematic? Thanks

Thanks for your help. Going to B&Q has been the worst decision we have made in years. This is the least of ours problems too! The worktops have been replaced three times now and we still have a plethora of issues. I’ve attached a photo with the door open but it doesn’t reveal anything. I don’t...

Sorry I should have made the photo more clear. It’s just strange the bracket wasn’t there after they were initially fitted and it’s a brick wall behind. Surely a support isn’t necessary?

Thanks. To be honest, this is a very minor issue compared to the other work they have done. The first fitters were chucked off the job after destroying all the material. They didn’t know what they were doing and clearly didn’t fit kitchens professionally. The fitting has been going on for 4...

Hoping someone can help with their opinion on this. We have had endless issues with B&Q appointed fitters. We initially had fitters that had been chucked off the job (by B&Q) because they didn’t know what they were doing - they had fitted cupboard units to the back wall. We were then given new...

Hoping someone can help. I recently had a B&Q kitchen installed (by their fitters) and there is a fairly sizeable gap between the hob and wooden worktop (image attached). The fitters have said they can’t get the hob any tighter but to me the gap seems too big. Could anyone please advise if a...

I’ve had an issue with the pull switch in the past. It was replaced but it could be that again. I’ll look into it. They did do electrical work (oven, hob etc.) although most of that was done a few weeks ago. It was really just plumbing work that was done yesterday. I had thought it was...

Hoping someone can help me here. Today I turned on the electric shower (Triton Madrid II) but it didn’t power on. The isolator switch light turns on initially but the light turns off when I turn the shower to any power mode. The LED power indicator on the shower does not turn on at any point...