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Yes wondering if it was either a coincidence that the fix filtered through at around the same time or the old SmartCom just couldn't/wouldn't pull the fix down. Once the dust has settled a bit, I think I am going to try the HomeAssistant addon to connect directly to the SmartCom and see if that...

So the installer came round yesterday and tried quite a few things including fitted a new SmartCom. It initially didn't seem to work and he said they would ring tomorrow to discuss possibly replacing the panel itself, but then it suddenly started working and was able to re-download my panel...

With this and other issues I had with the app (slowness mainly), starting to wonder if I should sack Texecom Cloud off and connect it to my Home Assistant! People seem to be doing it without issues, although hesitant to do so whilst the system is under warranty.

Ah maybe that will be it. Where was that posted? Would be interested to follow the progress and when it gets applied. I chatted to my installer yesterday and they run through similar stuff to what you had already mentioned with no luck so they are sending somebody out tomorrow afternoon to see...

Apologies for delay in replying. The power cycle didn't seem to achieve anything. It booted up normal and back to the 2 lights but still no joy. Would you recommend talking to the company who installed it or just going direct to Texecom? Unsure if my installer would try and charge me although it...

Interesting! Sounds exactly like my issue so maybe an issue their end and maybe the panel re-sync was a red herring. Is there any more info from Texecom that you can see (they said they applied a fix but clearly not working for me)? Would it be worth me trying to register to that forum or...

I'm almost certain internet is fine both sides. All other apps are working and if I arm the system, I get a notification. Interestingly, I tried again and just left it and after 10-15 minutes I get a vague error that I've attached.

Followed your steps but unfortunately the same thing still happens. I can login fine and I still get notifications/can verify my panel code but it just won't login (stuck on a spinner). I don't have access to the cloud but I am assuming the company that installed it can access my panel through...

V2 (2.0.24) Unsure how to check the SmartCom version but I remember it being 3. something from the app The first 2 LEDs on solid. (Cloud and Wi-Fi I believe) No Typically no but I tried installing the app on my partner's phone but same issue

Hi, I had logged onto the Texecom connect app earlier on and it had randomly prompted me that that time had gone out of sync and it wanted to resync. I hit yes which started a sync process, it then crashed. Now, whenever I try log in, I just get an infinite spinner when typing in my panel code...