Hi,
I had logged onto the Texecom connect app earlier on and it had randomly prompted me that that time had gone out of sync and it wanted to resync. I hit yes which started a sync process, it then crashed. Now, whenever I try log in, I just get an infinite spinner when typing in my panel code to login. It is definitely connected as I get an error if I do an invalid passcode and I still get notifications when something happens through the keypad, and the system is behaving like normal. Things I've tried:
1. Re-log in
2. Re-installed app
3. Different phone
4. Different account
5. Removing site and re-adding site by generating a new code on the keypad.
Has this happened to anybody and how did they fix it if so? I'd ideally like to fix this myself if possible, rather than calling the alarm company and incurring a potential cost.
Thanks in advance.
I had logged onto the Texecom connect app earlier on and it had randomly prompted me that that time had gone out of sync and it wanted to resync. I hit yes which started a sync process, it then crashed. Now, whenever I try log in, I just get an infinite spinner when typing in my panel code to login. It is definitely connected as I get an error if I do an invalid passcode and I still get notifications when something happens through the keypad, and the system is behaving like normal. Things I've tried:
1. Re-log in
2. Re-installed app
3. Different phone
4. Different account
5. Removing site and re-adding site by generating a new code on the keypad.
Has this happened to anybody and how did they fix it if so? I'd ideally like to fix this myself if possible, rather than calling the alarm company and incurring a potential cost.
Thanks in advance.