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Hi, Recently got Homecontrol setup with our Arc monitored alarm. Can someone advise on what the following mean (assume it’s verifying connectivity to the Arc from our communicator) and should I expect to see this immediately after I arm the alarm? Arc call start; Arc call OK; Notice it doesn’t...

Anyone have experience of the CSL Connected modules on a pryonix EURO 46 panel. Would I be correct to understand that a CSL Connected module will provide BOTH ARC connectivity for signalling and also HomeControl2.0 App functionality via this SIM based module? i.e. Two for the price of one...

Hi, I’m in the process of looking for a supply/fit install for a Euro46 and DigiWifi for app functionality - HomeControl2.0. I have a software development background so relatively technical and i have spent some time investigating the registration/setup process involved for App control ie...

Hi, I had an EURO 46 alarm with ARC monitoring. But due to increasing costs proposed by our provider (£37), its getting a bit much. If i was to leave the our provider, is there anything i need to consider doing on the alarm or would everything continue to work as bells only with the current...

Hi, We have a EURO 46 v9.1 panel and its been flawless for 9 years running, but looking to upgrade it for new online features i.e. remote management. The current setup is as follows: The system is connected to ARC monitoring via traditional BT line. The panel is wired up to 9 Pirs (7...

Hi, We have an internal stopcock valve that isolates the external garden tap (normally the internal stopcock is turned off over the winter). I turned on the stopcock valve today (first time after winter) as I wanted to use the external tap. After turning the stopcock on, I noticed a slight...

Hi, I'm looking for some advice on our stone window cills on new build (~9 years). I believe these are just precast stone cills to look like natural sand stone. I've noticed over the years, the surface on some of the stone cills are degrading slightly as seen from the rough surface (and...

Hi, We have some areas of smooth white render (monocouche?) at the front elevation of our property, and the remaining is roughcast (pebbledash). Its a new build about 9 years old. We're looking to get the smooth render cleaned as well as the roughcast (chemical and doff steam cleaning). The...

Hi, Looking for advice on replacing a broken roof tile with a different brand? Not sure if this is normal practice and would be perfectly fine? We had a roof contractor come out to carry out the replacement. Only discovered the tiles we had were Russell Pennine once they were removed. They...

Hi, Looking to get some advice and thoughts on this one. I was taking a look in the loft recently and accidently came across an area on the roof space where there was obvious daylight shining through? No other areas in the roof space appear to show daylight only this particular area. As far as...

Hi, We have an unvented hot water cylinder for some years. Recently we notice an issue with water dripping via the tundish suggesting a fault. This only happens when the hot water scheduler comes on to heat the water. Within the first 10-15mins we notice water dripping via the tundish, and...