14 year old washing machine. Repair or replace?

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Our 14 year old Miele washing machine is playing up. Works fine but when draining on a wash or rinse programme, it pumps the water out as normal (can hear the rushing and gurgling in sink trap) and then while it’s pumping the last 2% of water out, it pumps for a while and then an alarm comes on and it shows up 'drain fault' on the display. Having the trap door down and the pump cover removed, I can see the pump running and it still says drain fault.


Cleaned out the filter and checked drain hose and sink connector is not blocked. Only thing is, pull back the seal and there is a ton of heavy limescale all round the seal/drum. Gawd knows what it’s like inside!

I might try stripping it down when we get back from holiday but I don’t want to pay £189 plus parts from Miele or £299 for a fixed price repair due to the age of it - I’d rather put that towards the price of a new one.

Any ideas? Is cutting my losses and buying a new one the right thing if I can’t see anything obvious when I strip it?
 
Because you can hear water rushing into the sink and can see the pump impeller spinning, the pump motor itself is getting power and working. However, the machine is failing to clear that final 2% of water quickly enough to satisfy the timer. [1, 2, 3]
On a Miele of this vintage, this exact symptom is typically caused by one of three issues.

1. A Blocked Pump Breather/Vent Pipe
This is the most common culprit for a Miele that pumps out the bulk of the water but struggles at the very end. [1, 2]
    • The Component: There is a small, narrow rubber breather/vent tube that runs from a small hole inside the right side of the pump filter housing up to the detergent drawer or anti-siphon valve. [1]
    • The Issue: Over 14 years, this small pipe frequently gets gummed up with old detergent sludge, fabric softener, or lint. If air cannot vent through this tube, an airlock/vacuum forms in the pump housing. The pump loses its prime, cavitation occurs, and it stalls out on the last bit of water. [1, 2]
    • The Fix: Unplug the machine. Look inside the pump housing on the right side for a small hole. Use a flexible pipe cleaner, zip tie, or wire to gently clear it out. [1, 2]

2. A Gummed-Up Pressure Chamber
Miele machines do not look at the pump to see if water is gone; they rely on air pressure. []
    • The Component: A large black rubber sump hose sits under the drum, which contains a plastic bottle-shaped component called the pressure chamber. A thin plastic cap tube runs from this chamber up to the electronic pressure switch at the top of the machine. [1]
    • The Issue: When water drains, the pressure inside this chamber should drop to zero. If the pressure chamber is filled with thick, gelatinous sludge or limescale, it traps residual air pressure or fails to drop quickly enough. The machine "thinks" there is still water inside even if it is completely empty. [, 2]
    • The Fix: Run a service wash with a Miele IntenseClean agent or a specialized washing machine descaler on the hottest cycle (95°C) to dissolve internal sludge. If that fails, the front panel must be opened to manually clean the plastic pressure bottle. [1, 2, 3]

3. A Worn Pump Impeller (Slipping Under Load)
Even though you can see the impeller spinning with the cover off, it might be failing under a structural load. [1, 2]
    • The Component: Miele utilizes magnetic synchronous pumps. []
    • The Issue: As these pumps age, water can breach the internal seals, degrading the internal magnetic rotor. When running dry or in shallow water with the cover removed, the impeller spins freely. However, when submerged under a full column of water, the impeller slips on its spindle or loses torque, slowing down drastically and failing to clear the final puddle in time. [1, 3, 4]
    • The Fix: With the machine off, try wiggling the plastic impeller blade. If it feels excessively loose, rocks back and forth on its shaft, or pulls forward, the pump motor assembly is worn out and needs replacement. [, 2]

Recommended Troubleshooting Steps
    • Clear the Sink Spigot: Disconnect the machine's gray ribbed drain hose from under your sink trap. Check the plastic spigot it hooks onto; a buildup of grease or hair right at that junction can cause a slow drain restriction.
    • Clear the Breather Hole: Poke a flexible item into the internal air gap hole inside the pump housing to clear any hidden blockages.
    • Execute a Boil Wash: Run an empty 95°C cycle with a heavy-duty cleaner to clear out the pressure chamber. [1, 2, 3, 4, 5]
If you are comfortable with basic DIY repairs and would like to proceed, please let me know the exact model number (found on a sticker just inside the door rim) so I can guide you through the process or advise on the correct replacement parts.

Andy
 
Hope that helps.

Andy

Thanks Andy. I think I’ve only gone and fixed it! I was Googling away and came across one of the possibilities in that list. Nothing to lose and if I fùcked it up it wouldn't matter as we are expecting to replace it anyway. I do remember having a problem with some sort of vacuum hose about 7 years ago while it was still under its 10 year warranty - it was filling and emptying at the same time. Anyway, the Miele engineer came out and fixed it under warranty.

IMG_9570.jpeg


I pulled the machine out, took the top off and right in front of me was the circuit board with a vacuum hose on it. I pulled the hose off and blew and sucked (ooh err!). Initially it was blocked both ways. Then I was able to suck and then blow. Completely cleared something from down the bottom of it. Put the pipe back on and it was pumping out and stopping with no faults. Got a load being washed now but I’m pretty hopeful. I’d have been gutted if I paid a Miele engineer £189 to come out and do that!

Providing that works, me and Mrs Mottie can play frustrated housewife and appliance engineer later…….. :ROFLMAO:
 
And a pointer in the right direction here

The repair guys have it handy with their parts and experience and service manuals and stuff

And they're relatively simple appliances really

I must have kept my old whirlpool going for 20yrs out of necessity. Think the only parts it ever got from me was a drum and a timer

Bypassed the door switch cos an expert here advised me they might blow the timer

Never had the price of a machine because of the drink
 
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Well done, I had a new twin pump in mine, and I realised there could be a build up of muck on the pump impeller, so when it says will not drain, it is a case of putting a tray to catch water and remove filter, but I have learnt where nearly empty, better if last bit comes out with a rush, it seems to take the muck with it.

I have a plastic tool to stick up the filter which can grab the bits, and it has become a ritual which normally needs doing at most inopportune moments.

From the first Bendix bolted to the floor, there seems to always be something simple which can go wrong, my dad messed up the Bendix, he put molislip in the gear box. And so the clutch failed to work, molislip was clearly too good.
 
I’ve been out and bought a packet of Dr Beckmans washing machine cleaner and sanitiser. It’s in the machine now on a 90° wash to dissolve any gunk in there. We occasionally get a message come up saying something like 'Hygiene info' which means you have done a lot of low temp washes and it needs a hot one to clean out the drum.
 

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