I'm assuming they are registered competent persons from a building control sign off point of view or is this something you are meant to do?
It doesn't matter who you reported your requirements to, they've formed part of your contract giving you the option should you choose, to reject the work.
In your shoes I'd reject it. The fact they are having to find some non-standard finishing materials should be enough to make you think they got it wrong.
The question I'd put to those saying it is all fine, is this: Would it be better if the windows were another 2-5cm bigger each side?
1/ A building inspector isn't concerned how a window was measured or how it's finished off, all that matters is that it meets regs, you can self cert that yourself if your a registered person!
2/ Are there any witnesses as to what was said between the customer and salesman, the customer can claim anything, if the customer made their requirements known to the surveyor I dare say the customer would of got a wider window, the salesman will argue that any such requirement was ever made, your word against his! I could claim a car salesman said I could have free servicing for life when in fact we didn't even discuss it, are you saying I'd win if I took it court?
3/ What are these non standard finishing materials you speak of?
4/ What difference would it make to the performance of the window if they were wider.....none!