I've been dealing with a joiner who's making a door for me. I was initially advised 4 weeks. 5 months later I've finally received the door but internal dimensions are a few cm out and rather than insulation wood sandwich it's single panel. I've complained and joiner gas offered to make replacement but is insisting I send the current door back first. He's also refusing to refund at the moment. I'm worried raft I'll end up with another long wait or no door at all. I think he also expects me to arrange courier to return the door which would be another expense.
I wouldn't have thought it would be unreasonable for me to hang onto the door until the new one arrives but he's not happy with that.
I'd welcome any advice on options and usual practice.
Thanks
I wouldn't have thought it would be unreasonable for me to hang onto the door until the new one arrives but he's not happy with that.
I'd welcome any advice on options and usual practice.
Thanks