Trying to assist someone who has had dual-fuel meters (SMETS2) installed by Bulb but the gas meter appears to have failed to initiate comms, so remains dumb. Bulb were referring to a supposed software upgrade that never materialised. He's switched to EDF & they appear unwilling/unable to sort it either.
This appears to be far from unique in the land of Google but with no obvious solution. It appears to be a similar story to the ISP/Openreach scenario, where you can't speak to the company installing & the supplier is unwilling to foot a bill to get them to investigate. Are there any installers here who can suggest a way forward to resolve this please?
This appears to be far from unique in the land of Google but with no obvious solution. It appears to be a similar story to the ISP/Openreach scenario, where you can't speak to the company installing & the supplier is unwilling to foot a bill to get them to investigate. Are there any installers here who can suggest a way forward to resolve this please?