Its very common on these for something (like a hair clip) to get past the filter and jam the pump. firstly ensure you unplug the appliance then you can access the filter easily depending on the model you either pull the filter flap down on bottom right corner or you unclip the front plinth which run's along the front at the bottom you will then see the round filter to access it unscrew it anti clock wise but firstly tilt the washer backwards (Never tilt it on its side!!) but only just enough to get a washing up bowl under it as all the water that's in the drum will want to come out , then with all the water out and the filter area clear shine a torch in the hole and you'll see the pumps impellor's and if anything has jammed them if so use a pair of long nose plier's to pick the offending object out.
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