Bewildering Neue Candy-Hoover 1L380B-80 Error

[Notnefmail]

Hi,
We have recently installed a new kitchen and have an integrated Neue 1L380B-80 dishwasher all setup and ready to go.

ish...

We've so far managed to get one wash out of it before it has suddenly stopped working.

The problem is this:
The machine is switched on using the touchpad on/off switch
A programme is selected (it doesn't matter which one, the same issue arises)
Press Start, door closed and off we go.
Then, after just a few minutes, the machine starts to beep continuously until the door is opened, all of the programmable setting lights flash red in tandem with the audio beeping until the machine is switched off.

Tried:
Switching it on/off again
Resetting the machine
Following the instructions to those for similar Candy dishwasher models (eg, hold P1 at start-up).

Washer supply is pressured and good - does anyone have a clue what this could be and/or how to diagnose on this model?


I know, I know... don't buy a Neue...

 

[sircerebus666]

How new is this dishwasher?

 

[Harry Bloomfield]

Are you sure that the water isolator is turned on, around the back of the machine?

 

[jj4091]

Why worry? If it is new it will still be under warranty. Call your supplier.

 

[Notnefmail]

Thanks All

dishwasher is new (I stalled a few weeks ago) but perhaps just outside of 28 day return policy. I can ask the question.

its 100% under warranty and I can (and have arranged for) get the manufacturer out to look at it. I spoke to them today and they couldn’t diagnose it over the phone (or couldn’t be bothered to).

the water supply is on and pressurised

 

[sircerebus666]

Then stop worrying about it , the manufacture will sort it , just frustrating that it doesn't work out of the box so to speak

Have you read the instruction/installation manual word for word in case you missed anything?

 

[Notnefmail]

Then stop worrying about it , the manufacture will sort it , just frustrating that it doesn't work out of the box so to speak

Have you read the instruction/installation manual word for word in case you missed anything?

Yeah I turned it off and on again too

 

[pud237]

Hi, did you find out what the fault was? Ours, same model, is going the exact same thing. This is the only relevant page brought up by a google search, hopefully you know what the problem is?

 

[pud237]

I should add - its 2.5 years old. Has been faultless up until now. Doesn't matter the program selected, we close the door and it starts, you can hear it filling up, then it makes cleaning sounds for a couple of minutes, then stops, starts beeping constantly (one beep, followed by equal length pause, repeat), pumps the water out and then stays beeping with the LEDs flashing until turned off. Any ideas? Hopefully something simple as due to the way our kitchen had to be put together, I don't think it'll be easy to remove.