british gas

[jaykay2018]

b.g did a service on 22nd march.boiler all passed ok.would not light after they had gone.
called out home serve. said it needed a new multi functional unit
an he would order it on phone.he came back and started delving into every thing.and then said he was shutting boiler down as unsafe!!!and would not be ordering new part.
i feel i was being had over them an they was not going to spend on new part.so tore into everything they could.
an ideas what i can do about it?

 

[Dan Robinson]

Make and model of boiler would help.

 

[jaykay2018]

glow worm ultimate 50cf.

 

[simb82]

contact b.g perhaps...??

 

[jaykay2018]

hi sorry dani'm stressed.but please any help would be good.
it was all bg work service then b.g homecare.
i have wrote to customer service today.
thanks in advance.

 

[dilalio]

Wtf!
Try reading what you have written before clicking the “post” button! And, maybe disable predictive text.

 

[TicTac]

Bit odd that BG service it, and it's fine, and then homeserve condemn it.

So which ones the real crap expert. Get the first guy back, and ask him to explain why it was subsequently considered unsafe after his work.

 

[jaykay2018]

good morning,i have tried get hold of service guy.no replies.
2nd guy was ok till he phoned in for a part.
then he seemed to be looking hard and failing all he could.(was he told to fail it?)
i asked for his bosses phone number he would'nt give it to me.but his boss phone me later,and made excuses.
i'm wondering how far to take this.
i had a working system till b.g got into it.passe one day failed the next.
i feel i have been railroaded.
and they was'nt willing to replace one part .
thanks in advance.jk

 

[picasso]

Why exactly has he shut your boiler down ? there should be paperwork explaining the reason for condemning it.

 

[jaykay2018]

hi,the report says flue leak into loft.
but as i said was passed ok the day before!!!!!

 

[picasso]

I wonder how he knew it was leaking if the boiler was not working...

 

[Nige F]

Did either of the engineers go in the loft ?

 

[jaykay2018]

i think smoke pellets was used.they asked for access to loft,but never watched them.

 

[chrisw99]

I am no longer a BG customer due to issues like this.

When they serviced my previous boiler, putting it back together they managed to trap the ignition lead cable and sliced through it, so boiler failed regularly from the day they serviced it. Got them out again, and they charged me £99 to fix the problem (I didn't know at the time it was due to the service chap), the guy fixing it on this occasion managed to dislodge the flame sensor cable putting his fixes back together, so had regular failures again. Next £99 visit I was told the problems was that I had a blockage and needed a power flush for £800 and probably a new boiler. Got a local chap out who diagnosed no blockage and discovered the problem caused by the previous chap.

Managed to get all my money back after complaining to BG, then cancelled the homecare contract.

 

[jaykay2018]

hi chris. i think i'll be going the same way.