Broadband drop-out when phone rings
- Thread starter Jimbo
- Start date
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He doesnt have an NTE5.
Well, I finally got round to looking at this
I disconnected all but terminals 2 and 5 between a new NTE5 and the filter plate. The NTE5 now connects just to the orange and white wires from the drop line.
The phone just rang... and my broadband dropped out.
Anybody got any more clues?
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Hi Jimbo,
Not sure where you got with this but in order to get the best possible ADSL connection into your home, you need to follow some simple steps:
1. Put your router on the master socket if possible (as more hops degrade signal and speed)
2. Ensure that all sockets in your home has only ports 2 (Blue/white) and 5 (white/blue) connected. No need for anything else.
3. Ensure that every single line has a microfilter installed (to reduce ADSL noise).
Looks to me like you are missing a filter somewhere, as when a call comes in, the noise is causing the ADSL to fall out of sync. Internet and telephone are on the same line with ADSL, and the only thing that prevents a noisy telephone line and unreliable connection is the filter. So every single socket in your house must have one (if anything is connected).
To prove your connection is ok, put a filter on the master socket and disconnect all extensions. If the problem has disappeared, then you need to follow the above to ensure that your house is properly cabled. If you still have the issue, then this is a line fault and BT need to investigate.
Good luck,
Jonsey.
Not sure where you got with this but in order to get the best possible ADSL connection into your home, you need to follow some simple steps:
1. Put your router on the master socket if possible (as more hops degrade signal and speed)
2. Ensure that all sockets in your home has only ports 2 (Blue/white) and 5 (white/blue) connected. No need for anything else.
3. Ensure that every single line has a microfilter installed (to reduce ADSL noise).
Looks to me like you are missing a filter somewhere, as when a call comes in, the noise is causing the ADSL to fall out of sync. Internet and telephone are on the same line with ADSL, and the only thing that prevents a noisy telephone line and unreliable connection is the filter. So every single socket in your house must have one (if anything is connected).
To prove your connection is ok, put a filter on the master socket and disconnect all extensions. If the problem has disappeared, then you need to follow the above to ensure that your house is properly cabled. If you still have the issue, then this is a line fault and BT need to investigate.
Good luck,
Jonsey.
Hi all, thanks for the info.
I can't put the router on the master socket as it's in the hall and the cabling won't reach. Instead I have a ~5ft extension from the back of the NTE5 to the ADSL Splitter socket, which goes through the wall into the lounge. There's one other extension which goes up to the bedroom. There's no phone plugged in there though.
Both extensions are terminals 2 and 5 only.
The only thing I've had the chance to do since my last post is to put a filter in the bedroom socket - even though there's no phone plugged in. I haven't noticed the problem since, but I've only tested using 17070 callback.
I can't put the router on the master socket as it's in the hall and the cabling won't reach. Instead I have a ~5ft extension from the back of the NTE5 to the ADSL Splitter socket, which goes through the wall into the lounge. There's one other extension which goes up to the bedroom. There's no phone plugged in there though.
Both extensions are terminals 2 and 5 only.
The only thing I've had the chance to do since my last post is to put a filter in the bedroom socket - even though there's no phone plugged in. I haven't noticed the problem since, but I've only tested using 17070 callback.
I know that's the theory. But in practice, the problem hasn't occurred since I put the filter in. Not saying it won't, just that it hasn't so far.
I've still got some more to do - if I get time tonight I'll plug an OEM extension cable into the NTE5 test socket and check that. If there's still an issue I'll call BT and hand it over to them. Otherwise the only things that can be wrong are:
1. The ADSL splitter is knackered (at £12.99 to replace, I hope not);
2. There's something dodgy with the bedroom socket wiring (which I haven't looked at, I think it's been there since the house was built!)
I've still got some more to do - if I get time tonight I'll plug an OEM extension cable into the NTE5 test socket and check that. If there's still an issue I'll call BT and hand it over to them. Otherwise the only things that can be wrong are:
1. The ADSL splitter is knackered (at £12.99 to replace, I hope not);
2. There's something dodgy with the bedroom socket wiring (which I haven't looked at, I think it's been there since the house was built!)
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