> CANCEL YOUR CREDIT CARD BEFORE YOU DIE .......
>
> Reported in the Newcastle Evening Chronicle:
>
>
>
>
>
>
> Be sure and cancel your credit cards before you die! This is so
> priceless.
> And so easy to see happening - customer service, being what it is
> today!
>
> A lady died this last September, and MBNA bank billed her in
> October and November for their annual service charges on her credit
> card and then in December added late fees and interest on the monthly
> charge.
>
> The balance that had been £0.00, now is somewhere around £60.00.
>
> A family member rang MBNA:
>
> Family Member:
> 'I am calling to tell you that my grandmother died in September.'
>
> MBNA:
> 'But the account was never closed and so the late fees and charges
> still apply..'
>
> Family Member:
> 'Maybe, you should turn it over to your collections section.'
>
> MBNA:
> ‘Since it is two months over due, it already has been.'
>
> Family Member:
> ‘So, what will they do when they find out she is dead?'
>
> MBNA:
> 'Either report her account to the Frauds Department or report her to
> The Credit bureau, maybe both!'
>
> Family Member:
> 'Do you think God will be upset with her?'
>
> MBNA:
> 'Excuse me?'
>
> Family Member:
> 'Did you just get what I was telling you . . The part about her
> being dead?'
>
> MBNA:
> 'Sir, you'll have to speak to my supervisor.'
>
> Supervisor gets on the phone:
>
> Family Member:
> 'I'm phoning to tell you, she died in September.'
>
> MBNA:
> 'But the account was never closed and the late fees and charges still
> apply.'
>
> Family Member:
> 'You mean you want to collect from her estate?'
>
> MBNA:
> (Stammer) 'Are you her solicitor?'
>
> Family Member:
> 'No, I'm her grandson'
>
> MBNA:
> 'Could you fax us a death certificate?'
>
> Family Member:
> 'No problem..'
>
> (fax number is given )
>
> After they get the fax:
>
> MBNA:
> 'Our system just isn't set up for death. I don't know what more I can
> do to help.'
>
> Family Member:
> 'Well, if you sort it out, great! If not, you could just keep billing
> her. I don't think she will care.'
>
> MBNA:
> 'Well, the late fees and charges will still apply.'
>
> Family Member:
> ‘Would you like her new billing address?'
>
> MBNA:
> 'That would help.'
>
> Family Member:
> Plot 1049.' Heaton Cemetery, Heaton Road , Newcastle upon Tyne
>
> MBNA:
> 'But, that's a cemetery!'
>
> Family Member:
>
> 'Well, what the Bl**** H*** do you do with dead people on your planet?'
>
>
> Reported in the Newcastle Evening Chronicle:
>
>
>
>
>
>
> Be sure and cancel your credit cards before you die! This is so
> priceless.
> And so easy to see happening - customer service, being what it is
> today!
>
> A lady died this last September, and MBNA bank billed her in
> October and November for their annual service charges on her credit
> card and then in December added late fees and interest on the monthly
> charge.
>
> The balance that had been £0.00, now is somewhere around £60.00.
>
> A family member rang MBNA:
>
> Family Member:
> 'I am calling to tell you that my grandmother died in September.'
>
> MBNA:
> 'But the account was never closed and so the late fees and charges
> still apply..'
>
> Family Member:
> 'Maybe, you should turn it over to your collections section.'
>
> MBNA:
> ‘Since it is two months over due, it already has been.'
>
> Family Member:
> ‘So, what will they do when they find out she is dead?'
>
> MBNA:
> 'Either report her account to the Frauds Department or report her to
> The Credit bureau, maybe both!'
>
> Family Member:
> 'Do you think God will be upset with her?'
>
> MBNA:
> 'Excuse me?'
>
> Family Member:
> 'Did you just get what I was telling you . . The part about her
> being dead?'
>
> MBNA:
> 'Sir, you'll have to speak to my supervisor.'
>
> Supervisor gets on the phone:
>
> Family Member:
> 'I'm phoning to tell you, she died in September.'
>
> MBNA:
> 'But the account was never closed and the late fees and charges still
> apply.'
>
> Family Member:
> 'You mean you want to collect from her estate?'
>
> MBNA:
> (Stammer) 'Are you her solicitor?'
>
> Family Member:
> 'No, I'm her grandson'
>
> MBNA:
> 'Could you fax us a death certificate?'
>
> Family Member:
> 'No problem..'
>
> (fax number is given )
>
> After they get the fax:
>
> MBNA:
> 'Our system just isn't set up for death. I don't know what more I can
> do to help.'
>
> Family Member:
> 'Well, if you sort it out, great! If not, you could just keep billing
> her. I don't think she will care.'
>
> MBNA:
> 'Well, the late fees and charges will still apply.'
>
> Family Member:
> ‘Would you like her new billing address?'
>
> MBNA:
> 'That would help.'
>
> Family Member:
> Plot 1049.' Heaton Cemetery, Heaton Road , Newcastle upon Tyne
>
> MBNA:
> 'But, that's a cemetery!'
>
> Family Member:
>
> 'Well, what the Bl**** H*** do you do with dead people on your planet?'
>