Composite door problem again

[bettz1]

Hi noticed the front door has dropped again.

The installer came back out and tried to lift the door but apparently the hinge now needs packing out as there's no room to adjust the door?? He tried to adjust it but it wouldn't hold?

We've had constant problems since it was installed, with me having to call them out every year.

I mentioned to them yesterday that I was stressing that once the 10 year warranty ends it's going to be a nightmare but then got told the doors covered with a 10 year warranty but the rubber strip and hinges etc aren't and that there going to start to have to charge?

I'm at a loss as to what to do with it now kinda wish I'd just left the old door now.

I'm constantly having to get them to lift the door due to it dropping which means they have to replace the seal at the bottom, they refit the frame the previous year, which has helped, but if there's no movement when trying to adjust the hinges how can I ever sort it out in the future?

 

[RandomGrinch]

I'm sorry, I'm unable to help; but was wondering if there's any aggravating factors i.e. is the door a dark colour, on a south facing elevation?

 

[bettz1]

I'm sorry, I'm unable to help; but was wondering if there's any aggravating factors i.e. is the door a dark colour, on a south facing elevation?

The doors dark grey, east facing

 

[richsmif]

This looks like a doorstop composite door. Biggest load of rubbish, i have ever come across. Hinges failed after 6 months, door dropped. Sent me another hinge, failed again. I didnt use "there" approved installer, i used my own door installer. I went looking to find out what door hinges i could use that were not the 3d things. We have same hinge. Does anyone know or have a link to replacement hinges. Before anyone says sunshine, its inside a porch. Never seen sun in its life. Door is 6 years old. DO NOT BUY a door stop composite door. Frame is weak, cant support the hinge properly and door sags under its own weight. Should be ashamed.

 

[crank39]

Trojan Athena hinge

 

[ronniecabers]

If the hinge is pulling away from the frame , drill a screw right through the hinge and the frame, only way you will stop it. They dont use good enough screws.

 

[ronniecabers]

@richsmif , you wait until you buy a premium door like Solidor ... trust me they are much worse, I try not to sell them anymore! ( both Doorstop and Solidor are owned by the same company for full disclosure)
Most composite doors have issues would you believe!