Hi,
Really hope somebody can help here, kinda getting to the end of my tether with this boiler!
Long story short, we had our 10 year old boiler (no issues) replaced under a government grant
with a supposedly more efficient boiler. glow worm easicom 25r.
Engineer left on the day of fitting after initially connecting the flow and return wrong way round on top of the boiler, blamed it on busy/rush etc. He left the thermostat full up and things seemed to be working, he didnt hang around though.
I asked him if I needed to bleed the radiators and he said yes, thats up to you, out of the door he shot.
Anyways, I bled the rads, loads of air in them and things seemed ok.
Got up next morning, no heating or hot water and F.83 flashing on the boiler.
Power cycled it and it came back and worked for a while. Next F.72 error.
Since this time, its been doing this, longest it worked was for 12 hours without failing.
I've also seen one F.20 error.
Long story short, lots of calls to the 'company' that fitted it, given a full run around. They now reckon its due to us having a Nest thermostat (old version that does not control hot water, we always just used the programer for water) which does not control the water and its causing the boiler to overheat. One guy tried to tell me it was 'burning out the PCB'.
They said if we get a new Nest, they will come back and wire it up.
Anyway, to rule this out, I turned the hot water off with the programmer but the boiler still errors and stops running.
They also said that their could be an airlock in the system and no amount of bleeding will fix it? Is this correct?
I really have no faith in this company and they have left us high and dry right before Christmas.
Any pointers or help would be much appreciated!
Thanks
Really hope somebody can help here, kinda getting to the end of my tether with this boiler!
Long story short, we had our 10 year old boiler (no issues) replaced under a government grant
with a supposedly more efficient boiler. glow worm easicom 25r.
Engineer left on the day of fitting after initially connecting the flow and return wrong way round on top of the boiler, blamed it on busy/rush etc. He left the thermostat full up and things seemed to be working, he didnt hang around though.
I asked him if I needed to bleed the radiators and he said yes, thats up to you, out of the door he shot.
Anyways, I bled the rads, loads of air in them and things seemed ok.
Got up next morning, no heating or hot water and F.83 flashing on the boiler.
Power cycled it and it came back and worked for a while. Next F.72 error.
Since this time, its been doing this, longest it worked was for 12 hours without failing.
I've also seen one F.20 error.
Long story short, lots of calls to the 'company' that fitted it, given a full run around. They now reckon its due to us having a Nest thermostat (old version that does not control hot water, we always just used the programer for water) which does not control the water and its causing the boiler to overheat. One guy tried to tell me it was 'burning out the PCB'.
They said if we get a new Nest, they will come back and wire it up.
Anyway, to rule this out, I turned the hot water off with the programmer but the boiler still errors and stops running.
They also said that their could be an airlock in the system and no amount of bleeding will fix it? Is this correct?
I really have no faith in this company and they have left us high and dry right before Christmas.
Any pointers or help would be much appreciated!
Thanks