Cpx alarm !check code! Help needed (please)

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Authorise engineer
enter user code
It should ask if you want to set the system
press No
press No

Keep doing this until you either have gone full circle/ cant get any further or get authorise engineer.
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So changed the battery, but now showing

can’t set! Use.. eng.+anti 5920,

when I look through the manual, I am starting to think the alarm firm I use have not given me the right eng code….it’s just not working as per the manual, I hope that’s not the case because that’s a rubbish thing to do to an end user…
Service time has been turn on and now requires engineer or anticode reset to restart timer.
So all done, engineer gave me the wrong code, I would like to say not on purpose ….

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