Evo HE C22/30 - and no hot water

[handy_annie]

Ideal sending an engineer this coming Saturday (and I had an option of a Sunday call - does this mean theyre efficient or have a lot of breakdowns?!).
And apparently the Evos have a TWO year warranty, so Ive just got a call in in time.
Lets hope for a happy outcome. Thanks to all who posted.
Annie

 

[corgiman]

I am rapidly building the opinion that the vast majority of Corgi regd installers haven't got much of a clue how a boiler works, and also aren't interested in learning.

Call the manufacturer.

I agree with you and G4U mate

cannot seem to get a service/repair chap who knows his harris from his hat these days

for some reason I blame the gov especially Golden Brown (texture like sun)

 

[gas4you]

Ideal sending an engineer this coming Saturday (and I had an option of a Sunday call - does this mean theyre efficient or have a lot of breakdowns?!).
And apparently the Evos have a TWO year warranty, so Ive just got a call in in time.
Lets hope for a happy outcome. Thanks to all who posted.
Annie

They are trying to con you I think Call Plumb Center as all EVO range has a 3 YEAR WARRANTY, that was because they were on a special arrangement with Ideal.

Ideal have a terrible call centre staff who know next to nothing about warranties etc. It took them about 2 years to find out that all their boilers fitted under the A1 scheme had a 2 year warranty instead of the usual 15 months.

Engineers are good, don't know how they put up with such a cr ap head office back up

 

[handy_annie]

Have to agree on you about Ideals Customer services. The time they take to answer the phone almost guarantees the warranty will be out of date however long it is!
I followed your advice, Dave and called Plumb Centre - and YES there is a 3 year warranty! Plus they said if I had any problems with Ideal let them know and they'd take it up. Now that what I call Customer Service!
A

 

[Morpheus Cane]

I reacon it is the DHW thermistor, i had the same problems and i changed the DHW thermistor which cost me about £25 for part and 15 mins to fit.

Hoppe you get to have a bath soon, lol

 

[gas4you]

Well if she hasn't had a bath since sept 28th I bet she stinks by now