Hansgrohe shower pump

[mk2phil]

I have a hansgrohe shower pump fitted in the house I've recently moved into. Whilst the cold water pressure/flow is excellent, the hot water pressure is awful and sometimes gets so low that you'd think the pump was switched off. Its also very noisy too - I'm sure it should be as loud as it currently is.

However, I cant find anywhere that sells these pumps? Does anyone know of anywhere where you can buy them, or would a plumbers shop be able to overhaul it?

Also, what does positive head mean - that the cold water tank is above the pump?

Thanks

 

[ChrisR]

Didn't know they did pumps! SOunds cream crackered though. Check your plumbing isn't all wrong though (see eg Stuart Turner site or http://www.bathroomexpress.co.uk/shop_tec_qtinstall.htm for instructions), and that the HW isn't above about 60º, which could lead to noise and not much flow.

+ve head means the header tank is above the shower outlet, (not the pump)

 

[pamelaC]

i bought mine at www.topbrandtaps.com it was great

 

[Milesb]

my hansgrohe recently expired. when i rang them i was told that my particular one was made by a company which went bust a few years ago. but their current supplier is a co. called Stuart Turner. Hansgrohe helpline no. is 08707701972