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Help identifying a boiler

Joined
19 Nov 2015
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United Kingdom
Afternoon All
I am helping a friend who is having issues with her boiler. She can only get hot water when the central heating is on. I am hoping somebody can identify the boiler so that I can track down a
user manual and save her some money on her gas bill!

Any help would be very much appreciated.
 
My crystal ball has gone all cloudy, please post a picture of the boiler
 
Ps it's the later version with the one piece board. Could even be the HE but I'd need the serial number for that.
 

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