Help req Hive heating

[Goody71]

hi , I’m looking for some help with my self installed hive heating . I have a Worcester junior 28i , previously I used a BG rc plus wireless system . I decided to upgrade to a hive active heating 2 system only to find out that BG say everything there side appears to be working ok , but when I go to turn up the heating it fails to fire up the boiler . I had been advised that is used the some wiring can anyone help advise me please ?
Many thanks in advance , Scott

 

[EFLImpudence]

Have you got a single channel Hive receiver?

 

[Goody71]

Hi , no I have the dual heater option .

 

[EFLImpudence]

Why?

 

[Goody71]

To tell you the truth I am not sure . I purchased the hive to control both hot water and the heating , although to be honest I wondered why I needed to control the hot water
After watching you tube and comparing options I went with this one (image ) .
As you will see the hot water shows it is on , but it doesn’t fire the boiler up .
(I have put the thermostat in the image also, normally it is down stairs )

 

[EFLImpudence]

That's the point, you don't have to control the water with a combi-boiler.

Can you swap it for a single channel?

 

[Goody71]

Hi , no I went back to the store where I purchased it and they only offered a replacement if it was faulty .

Does this mean it won’t work , or are you aware of a way it will work but only to control the heating ?

Really appreciate this help . I’m normally ok with the hands on stuff and tech , but clearly I need to work on it a little