Last month we had a letter from VM telling us there would be maintenance work carried out on their system yesterday that could affect broadband but "don't worry your phone line won't be effected at all" Here's what happened on the day.
1. The telephone line went dead.
2. The letter said that our services could be affected up to 5pm and gave a number to ring if things were not back to normal by 5pm.
3. I called the number given and a recorded message says that it closes at 5pm!!!
4. I went online and under 'I have a fault with my Virgin Media home phone' it instructed me to dial 1765 from the aforesaid (not working) landline. eh!!??
5. Found an online VM Service Test ran it, and was told 'OK we didn't find a fault with your equipment'
6. Found another VM number to ring and eventually got an option to select if I had a problem with Broadband, TV or Phone. It told me there was a problem with broadband and TV in my area, but that should be fixed by 6pm, but no mention of phone, and no further help offered (Ironically the Broadband was fine)
7. This morning I called the number on the letter, and after 20 minutes wait (A recording told me that they were busy. Are they ever not?) I spoke to a human who offered to run some tests, but couldn't resolve it and passed me to a human at the next level. I answered the same questions a second time but couldn't get any further because I needed to be physically at home for them to test the line.
So, I'll call again when I get home this afternoon and we'll see what happens..........watch this space...
Are VM having a laugh at my expense? or should I expect someone from 'you've been framed' to appear at any minute?
And before anyone asks, I have removed the front plate from the NTE 5 master socket and plugged a phone directly into the test socket.
1. The telephone line went dead.
2. The letter said that our services could be affected up to 5pm and gave a number to ring if things were not back to normal by 5pm.
3. I called the number given and a recorded message says that it closes at 5pm!!!
4. I went online and under 'I have a fault with my Virgin Media home phone' it instructed me to dial 1765 from the aforesaid (not working) landline. eh!!??
5. Found an online VM Service Test ran it, and was told 'OK we didn't find a fault with your equipment'
6. Found another VM number to ring and eventually got an option to select if I had a problem with Broadband, TV or Phone. It told me there was a problem with broadband and TV in my area, but that should be fixed by 6pm, but no mention of phone, and no further help offered (Ironically the Broadband was fine)
7. This morning I called the number on the letter, and after 20 minutes wait (A recording told me that they were busy. Are they ever not?) I spoke to a human who offered to run some tests, but couldn't resolve it and passed me to a human at the next level. I answered the same questions a second time but couldn't get any further because I needed to be physically at home for them to test the line.
So, I'll call again when I get home this afternoon and we'll see what happens..........watch this space...
Are VM having a laugh at my expense? or should I expect someone from 'you've been framed' to appear at any minute?
And before anyone asks, I have removed the front plate from the NTE 5 master socket and plugged a phone directly into the test socket.
