Inner rooflight glass shattered

[fathertobe]

The inner pane of a rooflight recently shattered for no apparent reason. There is no damage to the outer glass.

They were manufactured and installed by the same company, 3 years ago. They are refusing to
even speak to me on the phone. This is quite a large panel - around 1.5m square. ANd it's one of three in a row - the other two are intact.

The original glass manufacture mentioned a five-year warranty - but lacks details.

Do I have any rights here? Insurance likely to cover? What causes this?


Grateful for any help. PRetty glad no one was beneath it when it went!

 

[freddiemercurystwin]

https://www.diynot.com/diy/threads/exploding-windows.164938/#post-1115751

https://www.diynot.com/diy/search/226575819/?q=shattered&o=relevance&c[node]=18

 

[JohnD]

If it's toughened glass, it should fall out in little cubes of glass, not great pointed shards. I used to see Velux roof lights that had been taken out after damage, and they plainly had (quite thin) glass that cracked and would be quite dangerous if a bit fell on you. I don't know if they still are.

AFAIK toughened can unexpectedly shatter from a nick or spot load, I think plain glass would more likely just crack.

i'm coming round to Laminated for safety and security purposes now.

 

[fathertobe]

Toughened. Small cubes.

Thanks for links. Any comments on the questions?

Do I have any rights here? Insurance likely to cover?

 

[CACKATALLTRADES]

Presumably you are familiar with section 75 of the consumer credit act?

 

[fathertobe]

er.. i've just looked it up. I don't think it applies. THey weren't bought on a credit card.

 

[opps]

I think the problem that you have is that you need to prove that the glass was faulty if you take them to the small claims court. That said, it is worth threatening to take them to court if they do not reply.