Internet but not microsoft

[notb665]

This is a bit strange. When I switch my computer on, it loads up and I let it finish before doing anything. *Sometimes*, when I go to check my email via Outlook Express, it gets my ntlworld account fine, but my 2 hotmail accounts it says are unavailable. If I go to Internet Explorer, it too is unavailable.

If I close down and re-boot everything is fine. OR if I log-out and come back in everything is fine.

Can anyone help me?

 

[2scoops0406]

This is a bit strange. When I switch my computer on, it loads up and I let it finish before doing anything. *Sometimes*, when I go to check my email via Outlook Express, it gets my ntlworld account fine, but my 2 hotmail accounts it says are unavailable. If I go to Internet Explorer, it too is unavailable.

If I close down and re-boot everything is fine. OR if I log-out and come back in everything is fine.

Can anyone help me?

What operating system are you using. What do you mean by If I go to Internet Explorer, it too is unavailable ?. What version of IE are you using, etc, etc, questions questions !

 

[notb665]

Yes, sorry, I should've mentioned these before.

I have Windows XP. IE is v6. By unavailable I mean the toolbar comes up, but nothing appears in the main screen, it just stays blank.

The next time it does it, would taking a screenshot help?

 

[knackers]

Delete your cookies and temp internet files then run adaware or spybot to check for spyware

 

[Diyisfun]

Try a restore, that seems to fix most of the problems I get.

 

[notb665]

Thanks. I do keep my computer pretty clean. I use Ad-Aware and Spybot and also Norton SystemWorks.

I did all this anyway, but a few days later (I have no idea if this is a factor - websites I visit etc) it happened again.

Here are my screenshots:

http://imagehost.darkernet.co.uk/i/ie.JPG

"Detecting proxy settings..." and just freezes.

http://imagehost.darkernet.co.uk/i/oe.JPG

Just won't get the hotmail accounts.

Any help is appreciated, thank you.

 

[breezer]

is it because you have a lan connection set up? i get my email via my "dial up connection" (although its actually broad band)

 

[Igorian]

Can you tell us how you are connecting to the Internet and give details of Internet firewall s/w you are using?

 

[notb665]

Yes, my internet is NTL cable broadband (so nothing to do with the phone).

My firewall is from Norton. I set it so it asks me what to do when anything new happens. Is that enough detail?

I am not sure what s/w stands for.

This problem is strange in that it is intermittent.

 

[breezer]

s/w = soft ware

 

[notb665]

OK so my firewall is Norton as previously mentioned. Other software includes: Word, Excel, Finale, TabEdit, Cool Edit Pro.

 

[breezer]

think they wanted to know what o/s you use and what is your email client

eg. windows xx and outlook distress

 

[2scoops0406]

Try turning the firewall off temporarily, see what happens. (Apart from getting bombarded with worms viruses, adware etc )

 

[Igorian]

Check with NTL as it may be a routing issue. Also check your firewall and Windows event logs for further clues.