B
Bodd
I'd like your thoughts on this please.
I'm a 24 hour service. Maybe only 1% of my work is early hours.
I got a call this morning 2 30 am. Woman has an uncontrollable leak.
How much she asks
£180 I say. (Per hour)
I don't have that sort of money in the house she says.
Don't worry I'll have t trust you.
I set out to a wealthy Ish area.
I think should I be charging more than £180 for my first hour.
I get there she's happy to see me.
I was the only plumber in 15 calls that answered the phone.
I make safe. Said I'll be back in the morning to fix her problem with the part needed.
I don't know where the water turns off. She says since her husband died. (She's only in her 40s) that took me back a bit.
Don't worry. I showed her and said I'll free that valve up for you as well.
She then said I do have the money. (cash) This what I was putting in my children's bank account for their birthday.
If I got over the guilt the first time (husband) she really got me the with that one.
This will play on my conscience as I will be charging her more when I return for the repair. I'll charge because this is what I do but its hard sometimes..
Give me it I can take it
Bod
I'm a 24 hour service. Maybe only 1% of my work is early hours.
I got a call this morning 2 30 am. Woman has an uncontrollable leak.
How much she asks
£180 I say. (Per hour)
I don't have that sort of money in the house she says.
Don't worry I'll have t trust you.
I set out to a wealthy Ish area.
I think should I be charging more than £180 for my first hour.
I get there she's happy to see me.
I was the only plumber in 15 calls that answered the phone.
I make safe. Said I'll be back in the morning to fix her problem with the part needed.
I don't know where the water turns off. She says since her husband died. (She's only in her 40s) that took me back a bit.
Don't worry. I showed her and said I'll free that valve up for you as well.
She then said I do have the money. (cash) This what I was putting in my children's bank account for their birthday.
If I got over the guilt the first time (husband) she really got me the with that one.
This will play on my conscience as I will be charging her more when I return for the repair. I'll charge because this is what I do but its hard sometimes..
Give me it I can take it
Bod