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Leaking pan connector

Discussion in 'Plumbing and Central Heating' started by edwardsm888, 3 Dec 2016.

  1. edwardsm888

    edwardsm888

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    After installing a new toilet I left it for a few days to ensure leak free before 'sealing in'. When I went to check I had a leaking pan connector pipe (a slight drip at the bottom of the connector). The pipe I had was a cheap B&Q flexi so I thought I may need a better fitting one and went to local plumbers merchants where I got a MacApline one with jubilee clip.

    After changing the connector and tightening up the jubilee clip as tight as I dare I still have a leak. Upon further inspection I notice a fair sized groove in the outlet pipe and I suspect this is the cause (see attached picture). My initial reaction is to request a new toilet unless these imperfections are expected?? I'd be interested to here peoples thoughts on if I should swap or can this issue be resolved?
     

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  2. sjmac

    sjmac

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    internet sanitaryware ?
     
  3. sjmac

    sjmac

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    With my many entanglements with European saniatyware I tend to find I never have a problem with Geberit, Hansgrohe or Grohe. Buy that gear then advice a plenty. Buy cheap ****e get ****ed
     
  4. edwardsm888

    edwardsm888

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    From soak.com

    Is the only fix to ask for a replacement or is there a simple fix I'm unaware of?
     
  5. dilalio

    dilalio

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    This is a perfect example of the bane of a plumbers life :cautious:

    I have had several such product issues whereby you only discover moulding defects or hairline cracks (on the inner skin) when you've installed the bloody thing, filled it with water and tested it a few times, only to notice a tiny pool of water on the tiles!
    Sure, the homeowner will usually get a no quibble replacement but who pays the fitter to remove it, box it back up and return to install the replacement :mad::mad::mad:
     
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  6. dilalio

    dilalio

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    Oxymoron :D
     
  7. Madrab

    Madrab

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    You have 2 options here.

    1) Send it back and get a new one, that should not have got through quality control, if there actually was any
    2) Seal that spigot up with a wet grab or similar waterproof mastic

    The 2nd choice is obviously a bodge but it depends on your circumstances.
    If you are prepared to suffer the maze and long winding roads that these online companies seem to have built into their returns processes, then option 1 is the correct way to go.
     
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  8. DIYnot Local

    DIYnot Local

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    If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.

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