Logik Fridge Freezer lfc55w12 only works at maximum setting

Joined
19 May 2007
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United Kingdom
Our Logik lfc55w12 is only 20 months old and we noticed the freezer food had started to defrost. When I turn the dial up to maximum it clicks and the compressor comes on and the fridge and freezer freezes everything. When I turn it down it doesn't work and over time the food starts to defrost again. Any idea where I can start to diagnose what the issue is?.
 
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I defrosted it this week and left it 24 hours. The coil behind the cover in the freezer was iced up and it all melted before I started it again and thought it had done the trick but have now found that the freezer is ok but the fridge is at 11c and the room temperature is 21c. So the fridge isn't getting cold enough.
 

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